Leonseuse Onyango Abiero
Nairobi
Summary
Customer-focused and multilingual professional with a BSc. in Chemistry and over 3 years of experience in customer service, call centre operations, healthcare support, and administrative tasks. Proven ability to resolve inquiries efficiently, de-escalate difficult interactions with empathy, and maintain customer satisfaction. Skilled in CRM systems, phone etiquette, cross-functional coordination, and accurate documentation. Fluent in English, Kiswahili, and conversational Spanish.
Overview
6
6
years of professional experience
Work History
Fellow
Teach For Kenya
Nairobi
01.2024 - 01.2025
- Maintained communication with parents, community leaders, and school staff
- Managed student records and responded to parent queries professionally
- Developed strong interpersonal skills in a dynamic and fast-paced environment
Ophthalmic Assistant (Front Office)
City Eye Hospital
02.2021 - 11.2021
- Handled appointment scheduling and patient queries
- Maintained professionalism and empathy in a clinical environment
- Supported doctors in managing patient flow and records
Assistant Librarian (Relief Role)
SHOFCO Organization
12.2020 - 01.2021
- Assisted users with access to resources and services
- Maintained accurate inventory and documentation
Call Center Agent (Work Study Program)
University of Nairobi Call Center
09.2018 - 09.2019
- Handled a high volume of inbound calls and inquiries
- Resolved issues and updated records in a CRM system
- Achieved excellent feedback for clarity, courtesy, and first-call resolution
Education
Leadership Development Training - Communication & Listening Skills, Personal Effectiveness & Digital Literacy, Emotional Intelligence & Conflict Management
Teach For Kenya
12.2023
Bachelor of Science - Chemistry
University of Nairobi
01.2023
Spanish Language Certification - A1 and A2 level
Instituto Hemingway
01.2022
Skills
- Call centre communication and etiquette
- CRM and records management systems
- Conflict resolution and de-escalation
- Fast and accurate data entry
- Multitasking and time management
- Empathy
- Patience
- Professionalism
References
- Dr. Fredrick Omondi Adero, Deputy Director, ICT Communication Services, University of Nairobi, fadero@uonbi.ac.ke, +254721289963
- Beatrice Maina, Principal, St. Aloysius High School, principal@staloysiusgonzaga.ac.ke
- Prof. Yusuf, Lecturer, Chemistry Department, University of Nairobi, 0713888802
Timeline
Fellow
Teach For Kenya
01.2024 - 01.2025
Ophthalmic Assistant (Front Office)
City Eye Hospital
02.2021 - 11.2021
Assistant Librarian (Relief Role)
SHOFCO Organization
12.2020 - 01.2021
Call Center Agent (Work Study Program)
University of Nairobi Call Center
09.2018 - 09.2019
Leadership Development Training - Communication & Listening Skills, Personal Effectiveness & Digital Literacy, Emotional Intelligence & Conflict Management
Teach For Kenya
Bachelor of Science - Chemistry
University of Nairobi
Spanish Language Certification - A1 and A2 level
Instituto Hemingway
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