LEONIE BODO
NAIROBI,KENYA
Summary
Detail-oriented professional with a proven track record in providing administrative support to enhance team productivity and ensure accurate financial reporting. Skilled in managing calendars, coordinating travel, and compiling reports, I am committed to facilitating seamless office procedures and supporting special projects.
Overview
3
3
years of professional experience
Work History
CUSTOMER SUPPORT
DREAMPORT
Delware
05.2026 - Current
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Enhanced customer engagement initiatives through feedback collection.
- Ensured compliance with service level agreements for customer support services.
- Provided customer support via phone or email regarding questions about their compressor systems.
- Created reports detailing customer support activities for management review.
- Implemented CRM SYSTEMS (HUBSPOT)that improved efficiency by 30%ensuring better tracking of customer interactions.
Sales and Marketing
DREAMPORT
Delaware, United States
01.2026 - 04.2026
- Increased sales by 10% by implementing targeted marketing strategies that provided measurable results.
- Coordinated travel bookings and scheduling for clients, ensuring seamless communication and satisfaction.
- Handled customer inquiries and emails professionally, ensuring timely responses and high customer satisfaction.
- Resolved issues efficiently while managing multiple tasks, ensuring smooth operations and client satisfaction.
- Enhanced customer engagement initiatives, boosting retention by 25% through personalized follow-ups and feedback collection.
- Implemented CRM systems that improved sales team efficiency by 30%, ensuring better tracking of customer interactions.
- Conducted market research to identify key growth opportunities.
Chef
SOPA LODGE
Naivasha, Kenya
05.2025 - 12.2025
- Collaborated with team members to ensure smooth operations, providing high-quality service in a fast-paced environment.
- Managed multiple kitchen tasks while maintaining organization, ensuring timely meal preparation and service.
- Delivered exceptional customer-focused service, ensuring guest satisfaction and repeat business.
- Maintained accurate inventory records and tracked supplies, ensuring efficient kitchen operations and cost management.
- Crafted innovative menus that boosted customer satisfaction, providing unique dining experiences that increased patronage.
Chef
SAROVA PANAFRIC
Nairobi, Kenya
01.2025 - 02.2025
- Assisted in planning and organizing daily kitchen operations, ensuring efficient workflow and high-quality food service.
- Maintained detailed records of ingredients and kitchen supplies, ensuring accurate inventory management and cost control.
- Demonstrated strong teamwork and communication skills, ensuring collaboration among kitchen staff for optimal service delivery.
- Adapted quickly to changing priorities and customer needs, ensuring flexibility and responsiveness in a dynamic environment.
Chef
SAROVA SHABA
Samburu, Kenya
09.2023 - 02.2024
- Assisted in planning and organizing daily kitchen operations, ensuring efficient workflow and high-quality food service.
- Maintained detailed records of ingredients and kitchen supplies, ensuring accurate inventory management and cost control.
- Demonstrated strong teamwork and communication skills, ensuring collaboration among kitchen staff for optimal service delivery.
- Adapted quickly to changing priorities and customer needs, ensuring flexibility and responsiveness in a dynamic environment.
Education
Intro To Coding - Intro To Coding
CODE FIRST GIRLS
05.2026 - 06.2026
DIPLOMA - CULINARY ARTS
KENYA UTALII COLLEGE
NAIROBI, KENYAKENYA CERTIFICATE OF SECONDARY SCHOOL -
ST. CATHERINE HIGH SCHOOL
NAIROBI, KENYASkills
- Customer service
- Time management
- Sales strategy
- Market research
- CRM systems
- Communication skills
- Problem resolution
- Escalated customer support
- Customer support experience
- Customer support and service
- Customer support tools
- Cybersecurity support
Accomplishments
Increased sales by 10%, 02/01/26
Languages
English
Upper Intermediate
B2
German
Beginner
A1
Timeline
CUSTOMER SUPPORT
DREAMPORT
05.2026 - Current
Intro To Coding - Intro To Coding
CODE FIRST GIRLS
05.2026 - 06.2026
Sales and Marketing
DREAMPORT
01.2026 - 04.2026
Chef
SOPA LODGE
05.2025 - 12.2025
Chef
SAROVA PANAFRIC
01.2025 - 02.2025
Chef
SAROVA SHABA
09.2023 - 02.2024
DIPLOMA - CULINARY ARTS
KENYA UTALII COLLEGE
KENYA CERTIFICATE OF SECONDARY SCHOOL -
ST. CATHERINE HIGH SCHOOL