Leonard Ochieng OKOTH

BASE MANAGER/LICENSED DISPATCHER. (10 Years International Staff)

AddisAbeba), CAMEROON(Yaoundé), CHAD(Ndjamena), SUDAN(Khartoum), SOUTH SUDAN(Juba/ Wau), UGANDA(Entebbe), CENTRAL AFRICA REPUBLIC(Bangui), Niger(Niamey), Tunisia(Tunis).

DUTIES & RESPONSIBILITIES:

• Oversaw fueling, cargo management, and departure of aircraft at busy facility with daily multiple departures and arrivals.
• Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
• Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
• Prepared daily flight plans and coordinated with other agencies for seamless operations.
• Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
• Conducted departure and arrival briefings.
• Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
• Established and maintained communication with air traffic control and other airfield personnel as required.
• Flight planning/Crew Scheduling/Payload matrix
• Monitoring Flight and Duty Time Limitations.
• In charge of crew training files/records.
• Planning of recurrent training/Overflight and landing permits.
• Participating in annual Civil Aviation Audits

• Training/Grooming of new and junior staff.
• Profit and Loss Account Report Analysis Ensuring quality products are dispatched Controlling food cost reports.
• In charge of ordering new stock, Ensuring proper coffee quality Grading, roasting, cupping, packaging.
• Maintained friendly and professional customer interactions.
• Complied with health regulatory guidelines and requirements

• Assisting branch Head Barista in operations and duties which increased productivity significantly by attending to more than 300 customers per day.
• Coached, trained and mentored junior team.

• Prompt attendance to customers.
• Selling quality products and up selling of new brands that increased sales by 15%.
• Ensuring proper hygiene at all times.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores