LEONARD ROTICH
SOFTWARE DEVELOPER
Nairobi,30
Summary
Proven leader with a track record of enhancing team productivity and quality at Amtech Systems. Skilled in staff education, performance improvement, and adept in [System], I excel in fostering collaborative environments and resolving complaints efficiently. My approach has significantly boosted team performance, leveraging strengths for optimal results and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Team Leader
Amtech Systems
Nairobi
08.2020 - 08.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
Education
Bachelor Of Science - Information Technology
Moi University
Eldoret 12.2019
Skills
Performance improvement
Staff education and training
Complaint resolution
Knowledgeable in [System]
Timeline
Team Leader
Amtech Systems
08.2020 - 08.2022
Bachelor Of Science - Information Technology
Moi University