Leonard Osweto
Summary
Dynamic banking professional with extensive experience at Diamond Trust Bank, excelling in operational procedures and customer relationship management. Proven track record in enhancing team performance and ensuring compliance. Adept at problem-solving and risk assessment, fostering a culture of excellence and attention to detail in all operations.
Overview
11
11
years of professional experience
20
20
years of post-secondary education
Work History
Assistant Manager, Branch Operations
Diamond Trust Bank
01.2023 - Current
- Review and implementation of branch standard operating procedures to enhance team efficiency, uniformity and reduce risk.
- Working with branches to prepare for audits and ensuring that all noted audit exceptions are closed.
- Liaising with branches to ensure customer queries and complaints are addressed within acceptable turn around time and sharing the reports with management.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducting quarterly review of branches to verify consistency, quality of work and conformance.
Bank Operations Officer
Diamond Trust Bank
Kisumu and Kakamega
06.2014 - 12.2022
- Processed daily transactions efficiently and accurately for customer accounts.
- Assisted in resolving customer inquiries and complaints promptly and professionally.
- Managed account documentation and ensured compliance with banking regulations.
- Trained new staff on operational procedures and best practices diligently.
- Investigated customer complaints regarding operations errors or service deficiencies.
- Performed cash management activities such as vault balancing and currency ordering.
- Monitored customer activity to detect suspicious transactions or money laundering attempts.
- Coordinated with auditors during annual examinations of branch records and transactions.
- Assisted customers with opening new accounts, closing existing accounts and processing account changes.
- Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
Education
Bachelor of Economics And Statistics - Economics And Statistics
University Of Nairobi
Nairobi , Kenya 10.2009 - 12.2013
CPA- Intermediate Level - Certified Public Accountant
Self-Kasneb
07.2010 - 11.2025
Skills
- Operational procedures
- Customer relationship management
- Account management
- Risk assessment
- Compliance monitoring
- Team leadership
- Problem solving
- Attention to detail
- Compliance
Affiliations
- Entrepreneur
- Farming
- Interest in sports
Reference
Abadalla Omar
Head Of Branch Operations
DTB Retail Banking
Phone Number 071-352-5030
Grace Odhiambo
Branch Manager
DTB Kisumu
Phone Number 0710-169-248
Timeline
Assistant Manager, Branch Operations
Diamond Trust Bank
01.2023 - Current
Bank Operations Officer
Diamond Trust Bank
06.2014 - 12.2022
CPA- Intermediate Level - Certified Public Accountant
Self-Kasneb
07.2010 - 11.2025
Bachelor of Economics And Statistics - Economics And Statistics
University Of Nairobi
10.2009 - 12.2013