Leonard Muturi

Responsible for the implementation, customization, and support of the Temenos T24 core banking system. This role involves working closely with business stakeholders, IT teams, and vendors to ensure the T24 system meets the bank’s operational and regulatory requirements.The T24 Technical Consultant will provide technical expertise, troubleshoot issues, and optimize the system to enhance performance and functionality

Key Responsibilities:

• System Implementation and Customization: Lead the implementation and configuration of the Temenos T24 core banking system
• Customize T24 modules to meet specific business requirements
• Develop and deploy new functionalities, workflows, and reports within the T24 system
• Technical Support and Troubleshooting: Provide technical support for the T24 system, including diagnosing and resolving issues
• Collaborate with vendors and internal IT teams to address complex technical problems
• Ensure the stability, performance, and security of the T24 system
• Integration and Data Migration: Design and implement integration solutions between T24 and other banking systems (e.g., CRM, ERP, payment gateways)
• Manage data migration activities, ensuring data accuracy and integrity during transitions
• Develop and maintain interfaces and APIs for seamless data exchange
• System Upgrades and Enhancements: Plan and execute system upgrades, patches, and updates for the T24 platform
• Test new features and enhancements to ensure compatibility and functionality
• Document technical processes and procedures for system upgrades
• Stakeholder Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical requirements
• Provide training and support to end-users on T24 functionalities and processes
• Act as a liaison between business units and IT teams to ensure clear communication and alignment
• Performance Optimization: Monitor and analyze the performance of the T24 system, identifying and addressing bottlenecks
• Implement best practices and innovative solutions to optimize system performance
• Ensure compliance with service level agreements (SLAs) for system uptime and response times
• Documentation and Reporting: Maintain detailed documentation of system configurations, customizations, and processes
• Prepare regular reports on system performance, incident trends, and resolution metrics
• Ensure compliance with regulatory and organizational standards

Projects Completed:

• Implementation of Revenue collection from channels systems in NCBA Tanzania
• Data Migration Securities Module Implementation and support from T24 To Dhow CSD for the central bank of Kenya
• T24 Upgrade , Data migration and Support for the Central Bank of Kenya

Responsible for bridging the gap between business needs and technology solutions within the bank. This role involves analyzing business processes, identifying opportunities for improvement, and working with IT teams to design and implement systems that enhance operational efficiency and customer experience. The Business Systems Analyst will collaborate with stakeholders across the organization to ensure that technology solutions align with business goals and regulatory requirements

Key Responsibilities:

• Requirement Gathering and Analysis: Collaborate with business stakeholders to understand their needs, challenges, and objectives
• Conduct workshops, interviews, and surveys to gather detailed business requirements
• Analyze and document business processes, workflows, and system requirements
• Solution Design and Development: Translate business requirements into functional specifications for IT systems
• Work with IT teams to design and develop technology solutions that meet business needs
• Create process models, use cases, and user stories to guide system development
• System Implementation and Integration: Assist in the implementation of new systems, software, or upgrades
• Ensure seamless integration of new systems with existing infrastructure
• Conduct system testing, including functional, regression, and user acceptance testing (UAT)
• Stakeholder Collaboration: Act as a liaison between business units and IT teams to ensure clear communication and alignment
• Present proposed solutions to stakeholders and gather feedback for refinement
• Facilitate change management efforts to ensure smooth adoption of new systems
• Process Improvement: Identify inefficiencies in current business processes and recommend improvements
• Analyze data and system performance to identify areas for optimization
• Implement best practices and innovative solutions to enhance operational efficiency
• Documentation and Reporting: Maintain detailed documentation of business requirements, system designs, and project progress
• Prepare reports and presentations for senior management and stakeholders
• Ensure compliance with regulatory and organizational standards
• Training and Support: Provide training and support to end-users on new systems and processes
• Develop user manuals, training materials, and FAQs
• Offer ongoing support to resolve system-related issues and ensure user satisfaction

Projects Completed:

• Migration from T24 to Bankers Realm for the loans module
• T24 Upgrade from R06 to R18
• Implementation of Agency Banking

Responsible for ensuring the smooth operation, maintenance, and support of the bank’s digital and electronic channels, including ATMs, mobile banking, internet banking, POS systems, and other customer-facing platforms. The role involves troubleshooting technical issues, performing routine maintenance, and ensuring optimal performance of all channel systems to deliver a seamless customer experience

Key Responsibilities:

• System Maintenance and Support: Monitor, maintain, and troubleshoot the bank’s electronic channels (ATMs, mobile banking, internet banking, POS systems, etc.)
• Perform routine checks and preventive maintenance to ensure systems are operational and secure
• Resolve technical issues reported by customers or internal teams in a timely manner
• Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues affecting banking channels
• Collaborate with vendors and internal IT teams to resolve complex technical problems
• Provide first-level and second-level support for channel-related incidents
• System Upgrades and Enhancements: Assist in the deployment of new systems, software updates, and upgrades for banking channels
• Test and validate new features or updates to ensure compatibility and functionality
• Document technical processes and procedures for system upgrades
• Performance Monitoring: Monitor the performance of banking channels and generate reports on system availability, uptime, and incident resolution
• Identify and address performance bottlenecks or system inefficiencies
• Ensure compliance with service level agreements (SLAs) for system uptime and response times
• Security and Compliance: Ensure all banking channels comply with security policies and regulatory requirements
• Implement security patches and updates to protect against vulnerabilities
• Monitor for and respond to security incidents related to banking channels
• Customer Support: Provide technical support to customers experiencing issues with digital and electronic banking channels
• Escalate unresolved issues to the appropriate teams or vendors
• Maintain a high level of customer satisfaction through prompt and effective resolution of issues
• Documentation and Reporting: Maintain accurate records of maintenance activities, incidents, and resolutions
• Prepare regular reports on system performance, incident trends, and resolution metrics
• Document technical processes and create user guides for internal and external stakeholders

Projects Completed:

• Implementation of Atms Across all the banks Branch Networks
• Implementation of Mobile banking
• Implementation of Agency banking via POS
• Integration of 3rd party payment systems to banking Services

Joined Faulu Kenya DTM ltd 2009 as a data processing officer, where my job entailed daily processing and capture of company financial data. The job equipped me with skills in T24 banking system, time management and work scheduling skills, real-time decision making skills and adopted a business angle in reporting

Key Responsibilities:

• Managing and tracking of company financial documents
• Creation and management of accounts
• Creation and update of customer information
• Capture and update of financial information
• Archival of financial documents