Leonard Kiage
Security
Nairobi,Kitengela
Summary
Am passionate about winning and never giving up till the mission is accomplished.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Security Manager
Origen Fresh Africa
10.2022 - Current
- Roles and responsibilities
- Implement and refine a security management structure that addresses all duty of care requirements for the client and mitigates the risk to the safety of client’s personnel, assets and stakeholders
- Conduct security inductions and training for client staff and stakeholders as required
- Manage security budgets and work within the agreed budgets as approved by the management
- Manage all contractors and casuals working within the plant and make sure all are booked in and out as per procedure
- This is to be checked regularly
- Make sure that all contractors walking into the plant with their equipment that they have signed in the materials declaration form, this is to be checked when exiting the plant to confirm the same
- Manage all key holding procedures and a review of the same quarterly
- Provide ongoing review and amendment of the baseline security risk assessments conducted from time to time, to address the changing risk environment and make recommendations for the enhancement of physical and procedural security
- Provide management and oversight of the security teams (as required)
- Ensuring the maintenance of a dedicated security presence within the area of operation
- Build and maintain a comprehensive and effective information gathering network in order to prepare and implement emergency response procedures
- Provide both proactive risk mitigation and reactive support for incident response
- Page 1 of 7
- Manned guarding supervision
- Co-ordinate all guard force activities
- Constitute a quarterly guards review performance and make changes where necessary
- Attend to guard’s parades weekly to discuss any matters arising from performance
- Maintain standards of discipline and ensure SOPs are carried out in accordance with best practice.
Senior Operations Manager
Optiwatch Limited
03.2021 - 12.2022
- 10 months)
- Post Objective
- To be responsible for the smooth delivery of the Alarm Receiving Centre (ARC), providing day-to-day operational management, to meet Key
- Performance Indicators (KPIs)
- To ensure that systems for managing people, systems, ICT and other resources are continuously improved so as to support the best possible services for customers
- To work in a positive and supportive manner to encourage good team morale and a fully integrated and responsive operation
- Main Duties 1
- To provide day-to-day management to the ARC Operators, including providing staff training for new operators and delivering ongoing refresher training
- 2
- To give performance development reviews of ARC Operators, encouraging continuous personal development and ensure high levels of team morale to ensure that a friendly, welcoming and consistently excellent standard of customer service is offered at all times
- 3
- Provide additional/emergency cover for staff shift shortages as and when necessary, supporting the ARC being part of the on-call emergency procedure
- 4
- Develop systems for the collation of existing and new performance reporting and reporting requirements for services being delivered
- 5
- To lead on the recruitment, training and development of ARC Operators, making sure all staff within the department are trained to provide a high standard of Communication, customer care
- 6
- To be the lead on Data Protection Act Kenya GDPR (UK) & Safeguarding ensuring compliance with the latest legislation
- Page 2 of 7 7
- Responsible for ensuring services guidelines are created, maintained and that delivery is in line with Policies, Procedures and contract specification requirements
- 8
- To provide an efficient response to customer complaints and customer feedback to support service improvement, ensuring that the management is kept informed of incidents, complaints or compliments with potential to damage or enhance the service.
Operations Manager
Opticom Kenya Limited
10.2020 - 03.2021
Deputy Head of Operations
CRS Risk Management Services Ltd
07.2018 - 08.2020
- Responsibilities - Formulate business strategy with others in the executive team - Design policies that align with overall strategy - Implement efficient processes and standards - Coordinate customer service operations and find ways to ensure customer retention - Ensure compliance with government/ International laws (e.g
- Data protection) - Oversee the implementation of technology solutions throughout the organization - Manage contracts and relations with customers, vendors, partners and other stakeholders - Evaluate risk and lead quality Risk Assessments as is and when required
- Oversee expenses and budgeting to help the organization optimize costs and benefits - Mentor and motivate teams to achieve productivity and engagement - Report on operational performance and suggest improvements.
Security Control Room Manager
Muthaiga Country Club
06.2017 - 06.2018
- To support Muthaiga Country Club with a 24-hour Security service with the management and liaison of a professional Control Room operation Page 3 of 7 - Preparation and completion of Control Room Policies and other Processes - Liaison with Contracted Security guards and the Security Manager, on the planning of daily and shift activities
- To provide support as far as is reasonably practicable, in the protection of
- Site/Club assets from the affects of fire, accidental or malicious loss or damage and unauthorised removal or theft
- Monitoring of CCTV system and images and reacting accordingly for non planned events/ observations - To provide and develop all officers in a well mannered and co-operative reception and assistance service for all users of the Control Room - To enable by using appropriate skills, the Control Room to operate in an unhindered manner
- Provide assistance in the planning and training of Contracted security guards working within the Club and Controllers - To produce agreed Key Performance Indicators (KPIS) as agreed on a weekly / monthly basis/ Quarterly basis - Ensure all data requests are recorded in line with policy and digital evidence gathering techniques - Have full management of the Club Members and guests access to the club by maintaining the access cards issuance and controls
- None specified
Senior Manager
East African Breweries Limited
01.2017 - 06.2017
Projects Manager
CRS Risk Management Services, East African Breweries Limited
10.2016 - 12.2016
- Ruaraka
- Among the deliverables were the following; - Agreeing project objectives - Providing advice on the management of projects - Organising the various staff working on a project - Carrying out risk assessment - Making sure that all the aims/ achievements of the project are met - Making sure the quality standards are met recruiting specialists and sub-contractors - Reporting to the client or senior stakeholders on progress Page 4 of 7 - Evaluating the success of the project against its bench marking and sharing lessons or best practice with other organisations or project managers
Projects Manager
CORPORATE RISK SERVICES LIMITED
08.2016 - 09.2016
- Karen 1
- In charge of the organizations projects 2
- Advising and giving solutions to matters arising on the organizations projects
- 3
- Human Resource Management: Research and define job descriptions to fill department resource needs
- Screen and recommend interview candidates
- Integrate new hires into teams and processes
- 4
- Project discovery and planning: Guide work from client needs and idea to goals and delivery
- Pull together team leaders and account staff to research and define new products and budget
- Build and delegate work plans, communicating progress to account executives
- 5
- Accountability: Set clear expectations and goals for project teams
- Track progress against timeline, milestones and budget, revise as needed
- Successes
- Improved bid to work structure awareness to reduce underbidding by 20%
- Incorporated efficiency performance measurements into individual reviews to relate company successes to career success
- Drove creative, technical, offsite technical and product vendors to build photo portfolio content management system and corresponding printables e- commerce feature
- Prepared estimates of billable hours for account executives and managed corresponding project workflow according to budget proposals
- Improved accuracy of budgeted hours to increase company capacity and profit.
Security Operations Control room Manager
Nation Media Group
04.2015 - 08.2016
- Mombasa Road - Managing the CCTV Operations and the Security at the Nation Center and the Printing Plant
- Provided heightened security surveillance during visits from VIPs and
- Distinguished Guests; followed and enforced established protocols and procedures
- Page 5 of 7 - Reported/unreported suspicious vehicles, packages, and persons
- Managed a Team that Monitored security cameras, and monitors, for 12 hour shifts up to 7 days a week and reported non conforming activities revealed by the CCTV footage's
- Monitored Newspaper delivery vehicle including accidents management and rescue, - Staff and VIP access and entry control point issues access cards enrolment through the Lenel platform
- Assessed ongoing, critical situations in view of potential threats and maintained operations within company guidelines and mandated procedures
- Coordinated with all bureaus of the Nation Media Group and with other civilian contractors and agencies and worked within established policies
- Sat in the panel/ committee for creation of company policies for action.
Projects Manager
Corporate Risk Services Ltd. CRS
02.2014 - 03.2015
- Nairobi - In-charge of the CRS Risk Management Ltd Projects - Training and Seconding Risk Management Controllers for CCTV, and field surveillance.
Operations Manager
Mombasa
04.2012 - 01.2014
- Mombasa - Debt/Revenue collection - Customer liaison and attending to customer complaints - Customer accounts management and reconciliation
- Prepare incident reports immediately as received
- Periodical risk assessment surveys for clients due to developments within the clients premises
- Management of security staff - Events management, VIP Protection and planning
- Maintaining a customer database for sales process - Acting Contract Manager Bamburi Cement Limited between September to
- October
Safaricom Contracts Manager
G4S
- 01.2013
03.2009 - 09.2012
- Kenya
- Cross Selling of company products to help bring in new business
- Developing and presenting project proposals
- Meeting with client to find out their requirements
- Producing plans and estimating budgets for remote security for the Base
- Terminal Stations
- Discussing, drafting, reviewing and negotiating the terms of monitoring and response contracts to the BTS
- Agreeing and Managing budgets within the contract
- Attending site meetings to evaluate performance quarterly
- Acting as the main point of contact between the client Safaricom and G4S
- Working with third party contractors to ensure that everyone understands their roles and responsibilities
- Making sure that the response teams are well aligned and the fleet in good condition
- Overseeing invoicing at the end of every month and following up for Purchase orders to enable billing
- Working on-site and in an office.
Manned Guarding Operations
01.2008 - 03.2009
- Analyzing of the Branch accounts for Integrated Security - Client’s liaison and managing all correspondences from clients for customer retention
- Preparing of budgets for the financial year for the department - Management of resources that allocated to my division in terms of fleet and manpower
- Maintaining of customer Database and winning new sales - Debt management - Preparation of budgets for my division.
Education
B A Psychology - Human Psychology
South Gujarat University
1997
Skills
- Top Skills
- Learning & Development
- Critical Thinking
- Cross-functional Team Leadership
- Security Team Management
- Site Visits
- Schedule Oversight
- Company Risk Management
- Emergency Response
- CCTV Expertise
- Safety and Security Procedures
- Asset Protection
- Employee Relations
- Alarm System Monitoring
- Security Screening
- Security Resource Management
- Threat Analysis
- Daily Incident Reporting
- Active Shooter Training
- Operations Management
- Employee Performance Evaluations
- CCTV Monitoring
- Visitor Monitoring
- Assess Risks
- Improve Policies
- Interviews and Interrogations
- Body Searches
- Emergency Training
- Staff Discipline
- Terrorism Threat Identification
- Develop Security Standards
- Team Onboarding
Certification
Trainning of Trainners
Timeline
Security Manager
Origen Fresh Africa
10.2022 - Current
Senior Operations Manager
Optiwatch Limited
03.2021 - 12.2022
Operations Manager
Opticom Kenya Limited
10.2020 - 03.2021
Deputy Head of Operations
CRS Risk Management Services Ltd
07.2018 - 08.2020
Security Control Room Manager
Muthaiga Country Club
06.2017 - 06.2018
Senior Manager
East African Breweries Limited
01.2017 - 06.2017
Projects Manager
CRS Risk Management Services, East African Breweries Limited
10.2016 - 12.2016
Projects Manager
CORPORATE RISK SERVICES LIMITED
08.2016 - 09.2016
Security Operations Control room Manager
Nation Media Group
04.2015 - 08.2016
Projects Manager
Corporate Risk Services Ltd. CRS
02.2014 - 03.2015
Operations Manager
Mombasa
04.2012 - 01.2014
03.2009 - 09.2012
Manned Guarding Operations
01.2008 - 03.2009
Safaricom Contracts Manager
G4S
- 01.2013
B A Psychology - Human Psychology
South Gujarat University
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