LEON OTIENO ROMBO
INNOVATION AND TECHNOLOGY (IT)
Summary
Dynamic individual with an attitude for learning and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
CUSTOMER SERVICE OFFICER
I&M LTD
11.2023 - Current
- Ensuring the customer service delivery levels as per the bank prescribed standards to ensure customer satisfaction and retention
- Educating customers on our industry leading online banking facilities, both corporate and retail clients and advising them on how to best avoid fraud and online phishing
- Informing customers on forex rates, deposit rates and tariffs
- Maintaining a comprehensive knowledge of current IT industry trends, developments, tools, or techniques relevant to the bank and our clients
- Enlighten our customers and cross selling the banks various range of products and services to existing customers
- Receiving instructions on account opening and closing adhering to strict KYC guidelines
- Attending to customer inquiries which include and are not limited to transaction resolution and record investigation
- Coordinating the complaint resolution process internally and communication the resolution to the clients
- Providing exceptional customer service by promptly addressing problems reported by endusers.
IT TECHNICIAN/ TRAINOR
POSITIVO BGH/JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
01.2019 - 02.2020
- Facilitated training of teachers in various public primary schools across the country and giving them relevant computer training to allow them conduct digital classrooms with the allocated tablets/learners digital device and laptop/teachers digital devices
- Installation of all the learning packages to all tablets and laptops
- Documentation and confirmation of all devices received school and provide repairs where necessary
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Traveled to various counties including Kajiado, Garissa, Meru, Embu to facilitate training
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
INTERN PLANNING AND STRATEGY DEPARTMENT
NATIONAL MUSEUMS OF KENYA
04.2018 - 08.2018
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Explored new technologies and approaches to streamline processes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
Education
Bachelor's degree - Innovation And Technology Management, IT
THE JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
Juja, Kiambu District, Kenya 01.2015 - 01.2020
Skills
Peripheral maintenance
Problem-solving abilities
Adaptability
Customer rapport
Application installations
Hardware Installation
Time management abilities
Technical documents comprehension
Risk Assessment
References
- GEORGE OYANGE, HEAD OF BANKING APPLICATIONS I AND M BANK, OYANGE.GEORGE@GMAIL.COM, +254710602354
- ROBERT KIKAH, HEAD CONSULTANT, IOAUSTRALIA.COM, ROBERT@IOAUSTRALIA.COM, +254720277170
Timeline
CUSTOMER SERVICE OFFICER
I&M LTD
11.2023 - Current
IT TECHNICIAN/ TRAINOR
POSITIVO BGH/JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
01.2019 - 02.2020
INTERN PLANNING AND STRATEGY DEPARTMENT
NATIONAL MUSEUMS OF KENYA
04.2018 - 08.2018
Bachelor's degree - Innovation And Technology Management, IT
THE JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
01.2015 - 01.2020
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