LENOUS WANDERA
WAITER
Nairobi, Nairobi Province,30
Summary
I am highly skilled and qualified motivated waiter,Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Friendly [Job Title] with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
14
14
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Head Waiter
1824 Bar And Restaurant
01.2017 - 03.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Wait Staff Member
TAMAMBO RESTAURANT
01.2015 - 12.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Assistant Bar Waiter
CARNIVAL RESTAURANT
01.2010 - 01.2014
- Managed cash transactions accurately, ensuring proper handling and accounting for all payments received from customers.
- Consistently followed safety guidelines and procedures when handling food and beverages, minimizing risk of contamination or injury.
- Adapted quickly to changing demands by adjusting priorities as needed during busy periods, effectively balancing workload among team members.
- Enhanced guest satisfaction by providing timely and efficient drink service to patrons.
- Facilitated efficient payment processes by promptly presenting bills upon request from guests while also verifying accuracy before finalizing transactions.
- Developed rapport with regular customers by remembering their preferences and engaging in friendly conversation during visits, fostering brand loyalty.
- Supported bartenders with stocking supplies and preparing garnishes, ensuring smooth operation during peak hours.
- Demonstrated strong knowledge of menu items and made recommendations based on guest preferences, resulting in increased sales.
Education
Diploma in Driving -
Driver Training School
Kenya Certificate of Secondary Education - undefined
Tala Mixed Academy High School
Associate of Arts -
BASIC LIFE SUPPORT
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate - First Aid Work Course
St Johns
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
I am highly motivated as a waiter, For me serving is more than just a job, its a a position for creating memorable dining experiences that linger in the hearts of guests long after they've left the table
Certification
Defensive driving courses, KIAD Driving School, 2019, 2022
Roles And Responsibilities
- Driver to the company staff doing night shift
- Route security to the company staff
- Handle errands as requested by the director
- Accompany the Director to events and selected meetings
- Keep the assigned vehicle well maintained
- Undertook ad-hoc assignment or duties assigned by management when required
- Perform basic inspection of the vehicle before traveling
Personal Information
Date of Birth: 04/07/85
References
- Harison Mkoji, Hyperclassic Insuarance Agency, 0711630542, hmmkoji@yahoo.com
- Mathew Lomosi, Lawyer, 0711 205 105, mja.lomosi@gmail.com
- Henry Mkuzi, ICT Associate- UNHCR, 0722386417, maneno@unhcr.org
Timeline
Head Waiter
1824 Bar And Restaurant
01.2017 - 03.2024
Wait Staff Member
TAMAMBO RESTAURANT
01.2015 - 12.2016
Assistant Bar Waiter
CARNIVAL RESTAURANT
01.2010 - 01.2014
Associate of Arts -
BASIC LIFE SUPPORT
04.2001 -
Certificate - First Aid Work Course
St Johns
04.2001 -
Diploma in Driving -
Driver Training School
Kenya Certificate of Secondary Education - undefined
Tala Mixed Academy High School
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