Lenity Kinoti
Summary
Dynamic professional with a proven track record at Telkom Kenya, excelling in customer relationship management and innovative problem-solving. Adept at enhancing team performance and fostering strong relationships, I consistently deliver exceptional service and exceed customer expectations through effective communication and decision-making skills.
Overview
2026
2026
years of professional experience
2019
2019
years of post-secondary education
Work History
KAMAUGU BODABODA SPARE PARTS
0728692602
Meru
04.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Telkom kenya
0728526649
Meru
01.2019 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Royal minni inn hotel
0712033780
Embu
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Diploma in Food And Beverage Management - Food And Beverage Management
Meru National Polytechnic
Meru, Kenya 01.2017 - 11.2019
Munithu Girls High School
Meru, KenyaSkills
- Customer relationship management
- Parts ordering
- Food and beverage management
- Supply chain management
- Customer services
- Innovative thinking
- Self-Directed
- Multitasking Abilities
- Excellent communication
- Decision-making
- Relationship building
- Team management
- Organization and time management
Languages
English
First Language
Swahili
Upper Intermediate (B2)
B2
Affiliations
- Hard working
- Self driven
- Work without supervision
References
References available upon request.
Timeline
KAMAUGU BODABODA SPARE PARTS
0728692602
04.2023 - Current
Telkom kenya
0728526649
01.2019 - 08.2021
Diploma in Food And Beverage Management - Food And Beverage Management
Meru National Polytechnic
01.2017 - 11.2019
Royal minni inn hotel
0712033780
Munithu Girls High School