Lena Yvonne Nkatha
Nairobi
Summary
Reliable and certified virtual Assistant with a strong background in business management and administration and over 2 years hands on experience in administrative support. Proven ability to multitask effectively,manage schedules, handle communication and support busy professionals and entrepreneurs with efficiency and care. Known for a positive ,can do attitude and commitment to delivering high quality results for my clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development and Marketing Intern
Kenya Power And Lighting Ltd
05.2024 - 07.2024
- Supported customers in the application process for new electricity connections and other services.
- Provided customers with information about their services including how to read their meters, payment options and how to report issues and outages.
- Ensured all onboarding documents are properly filed and comply with the confidential regulatory requirements.
- Assisted in processing customer service requests such as new connections, disconnections, billing, rebilling and replacement of faulty meters.
- Conducted research to identify potential business opportunities, trends in the energy sector and customer needs.
Administrative Assistant
Neltech Networks
01.2021 - 10.2022
- Managed email and phone communications promptly responding to inquiries and forwarding messages to the appropriate individuals.
- Provided exceptional customer service by addressing customer concerns and resolving issues in a timely and satisfactory manner.
- Assisted employees with administrative queries offering guidance and resolving issues to facilitate smooth workflow.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
Sales and Marketing Officer
Sparkdex Construction And Fittings Ltd
09.2019 - 06.2020
- Negotiated contracts with suppliers and vendors to secure the best terms for the company.
- Oversaw daily operations of the sales floor, ensuring a high standard of service at all times.
- Contributed to brainstorming sessions and provided creative insights and concepts.
- Resolved customer complaints in a timely and satisfactory manner, maintaining positive relationships.
- Explained product features and demonstrated operation to educate customers and close sales.
Data Entry Clerk
Safaricom Digifarm
05.2018 - 07.2018
- Created comprehensive Excel spreadsheets to organize large datasets.
- Typed information and data provided by customers, verifying data integrity and completeness for record keeping accuracy.
- Recognized patterns and communicated departmental inconsistencies to reduce team error rate.
- Assisted colleagues whenever necessary during high volume work periods.
- Managed daily data entry tasks in high-volume environment.
Education
Retail Management
Alison
Diploma - Business Management And Administration
Zetech University
NairobiDigital Marketing And E-commerce
Ajira Digital Program
Virtual Assistance
ALX AFRICA
04-2025
Skills
- Negotiation Skills
- Community management
- Social media management
- Admin support
- Lead generation
- Task prioritization
- Google workspace & Microsoft Office suite
- Project management
- Attention to detail
- Scheduling and calendar management
- Video editing and graphic design
- CRM Tools & Automation Tools
- Strong Problem-Solving
- Adaptability and Flexibility
Certification
- Virtual Assistant Training - ALX Africa
Languages
English
Swahili
German
Timeline
Business Development and Marketing Intern
Kenya Power And Lighting Ltd
05.2024 - 07.2024
Administrative Assistant
Neltech Networks
01.2021 - 10.2022
Sales and Marketing Officer
Sparkdex Construction And Fittings Ltd
09.2019 - 06.2020
Data Entry Clerk
Safaricom Digifarm
05.2018 - 07.2018
Diploma - Business Management And Administration
Zetech University
Retail Management
Alison
Digital Marketing And E-commerce
Ajira Digital Program
Virtual Assistance
ALX AFRICA
Key Achievements
Efficient inbox Management: Managed over 100 emails daily for a client, organizing communications,flagging priorities, and responding to routine inquiries to maintain a smooth workflow.
Calendar & Schedule Optimization: Successfully coordinated appointments,meeting and deadlines across multiple time zones, reducing scheduling conflicts by 90%
Social Media Support: Planned and scheduled weekly social media posts for small business clients, helping grow engagement by 30% within 3 months.
Time & Task Management: Managed simultaneous support for 3 clients while consistently meeting deadlines and exceeding expectations.