Lena Yvonne Nkatha
Nairobi
Summary
Reliable and certified virtual Assistant with a strong background in business management and administration and over 2 years hands on experience in administrative support. Proven ability to multitask effectively,manage schedules, handle communication and support busy professionals and entrepreneurs with efficiency and care. Known for a positive ,can do attitude and commitment to delivering high quality results for my clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development and Marketing Intern
Kenya Power And Lighting Ltd
05.2024 - 07.2024
- Supported customers in the application process for new electricity connections and other services.
- Provided customers with information about their services including how to read their meters, payment options and how to report issues and outages.
- Ensured all onboarding documents are properly filed and comply with the confidential regulatory requirements.
- Assisted in processing customer service requests such as new connections, disconnections, billing, rebilling and replacement of faulty meters.
- Conducted research to identify potential business opportunities, trends in the energy sector and customer needs.
Administrative Assistant
Neltech Networks
01.2021 - 10.2022
- Managed email and phone communications promptly responding to inquiries and forwarding messages to the appropriate individuals.
- Provided exceptional customer service by addressing customer concerns and resolving issues in a timely and satisfactory manner.
- Assisted employees with administrative queries offering guidance and resolving issues to facilitate smooth workflow.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
Sales and Marketing Officer
Sparkdex Construction And Fittings Ltd
09.2019 - 06.2020
- Negotiated contracts with suppliers and vendors to secure the best terms for the company.
- Oversaw daily operations of the sales floor, ensuring a high standard of service at all times.
- Contributed to brainstorming sessions and provided creative insights and concepts.
- Resolved customer complaints in a timely and satisfactory manner, maintaining positive relationships.
- Explained product features and demonstrated operation to educate customers and close sales.
Data Entry Clerk
Safaricom Digifarm
05.2018 - 07.2018
- Created comprehensive Excel spreadsheets to organize large datasets.
- Typed information and data provided by customers, verifying data integrity and completeness for record keeping accuracy.
- Recognized patterns and communicated departmental inconsistencies to reduce team error rate.
- Assisted colleagues whenever necessary during high volume work periods.
- Managed daily data entry tasks in high-volume environment.
Education
Retail Management
Alison
Diploma - Business Management And Administration
Zetech University
NairobiDigital Marketing And E-commerce
Ajira Digital Program
Virtual Assistance
ALX AFRICA
04-2025
Skills
- Negotiation Skills
- Community management
- Social media management
- Admin support
- Lead generation
- Task prioritization
- Google workspace & Microsoft Office suite
- Project management
- Attention to detail
- Scheduling and calendar management
- Video editing and graphic design
- CRM Tools & Automation Tools
- Strong Problem-Solving
- Adaptability and Flexibility
Certification
- Virtual Assistant Training - ALX Africa
Languages
English
Swahili
German
Timeline
Business Development and Marketing Intern
Kenya Power And Lighting Ltd
05.2024 - 07.2024
Administrative Assistant
Neltech Networks
01.2021 - 10.2022
Sales and Marketing Officer
Sparkdex Construction And Fittings Ltd
09.2019 - 06.2020
Data Entry Clerk
Safaricom Digifarm
05.2018 - 07.2018
Diploma - Business Management And Administration
Zetech University
Retail Management
Alison
Digital Marketing And E-commerce
Ajira Digital Program
Virtual Assistance
ALX AFRICA
Key Achievements
Efficient inbox Management: Managed over 100 emails daily for a client, organizing communications,flagging priorities, and responding to routine inquiries to maintain a smooth workflow.
Calendar & Schedule Optimization: Successfully coordinated appointments,meeting and deadlines across multiple time zones, reducing scheduling conflicts by 90%
Social Media Support: Planned and scheduled weekly social media posts for small business clients, helping grow engagement by 30% within 3 months.
Time & Task Management: Managed simultaneous support for 3 clients while consistently meeting deadlines and exceeding expectations.
Similar Profiles
Joshua MangeniJoshua Mangeni
Security Support Assistant and Driver at Kenya Power and Lighting CompanySecurity Support Assistant and Driver at Kenya Power and Lighting Company
Eng. Kate MukangulaEng. Kate Mukangula
Power System Design & Development Engineer at Kenya Power and Lighting Co. LTDPower System Design & Development Engineer at Kenya Power and Lighting Co. LTD
Lawrence Kairu WambuiLawrence Kairu Wambui
Substation Maintenance at Kenya Power and Lighting CompanySubstation Maintenance at Kenya Power and Lighting Company
Festus MutukuFestus Mutuku
Associate Auditor for Ground Services at Kenya AirwaysAssociate Auditor for Ground Services at Kenya Airways
Dereje Ayalew HaileDereje Ayalew Haile
Cold Chain Specialist at UNICEF ESARCold Chain Specialist at UNICEF ESAR