LELA GULAM
Nairobi,Nairobi
Summary
I have over 10 years’ experience in a busy environment in different departments. I have the determination to achieve success through hard work and sincerity.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Head of Business Operations
Dukaree Innovation Limited
Nairobi
01.2021 - Current
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Led operational oversight and budgetary supervision .
- Developed and implemented recommendations for service improvement.
- Negotiated and drafted contracts with business partners, clients and vendors.
- Oversaw business-wide changes to modernize procedures and organization.
- Directed technological improvements, reducing waste and business bottlenecks.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed divisional marketing, advertising and new product development.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance.
- Reined in project costs while meeting key milestones.
- Headed project teams specializing in design and launch activities.
- Modified and directed project plans to meet organizational needs..
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Answered client questions via phone and email to quickly resolve issues and improve service.
- Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
- Managed all communications between clients, stakeholders and in-house software development team.
- Developed, maintained and updated information, policies, standards and guidelines.
Head Of Finance/Partnership Lead Manager
Mindtrac Limited
Nairobi
02.2018 - 12.2020
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Forecast monthly, quarterly and annual results
- Approve or reject budgets
- Evaluate and decide on investments
- Supervise the team during projects
- Allocate resources and manage cash flows
- Conduct profit and cost analyses
- Develop secure procedures to maintain confidential information
- Ensure all accounting activities and internal audits comply with financial regulations
- Consult board members about funding options
- Recommend cost-reducing solutions
- Analyzed financial data regarding product performance and customer performance and developed reports for key stakeholders.
- Set clear departmental objectives and developed effective strategies to achieve targeted goals.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Spearheaded expansion strategies to increase business market share, drive growth and bring in new customers.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Project Coordinator
Techbiz Limited
Nairobi
08.2017 - 01.2018
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinating project schedules, resources, equipment and information
- Gathered requirements for ongoing projects and organized details for management use.
- Liaising with clients to identify and define project requirements, scope and objectives
- Ensuring that clients’ needs are met as the project evolves
- Coordinate project management activities, resources, equipment and information
- Break projects into doable actions and set timeframes
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Finance/Admin Manager
Poseidon Ventures Limited
Nairobi
07.2016 - 07.2017
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Served customers and followed outlined steps of service.
Head of Procurement
Techbiz Limited
Mombasa
04.2010 - 07.2016
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Sourcing, procuring and distribution of products for all branches
- Co-ordinate with procurement team members to efficiently articulate functions – this is especially at times when bulk stock is received, labelling arranging and issuing out across branches
- Ensure optimal stock levels are met at all times for IT Products across all branches, different branches had different market requirements
- Track stock movement to keep account of fast moving and slow moving items and provide regular reports on that information to top management
- Following through with suppliers to resolve issues arising from damaged stock items, missing items
- Negotiating with supplier for large stock orders
- Keeping track of subsequent documentation (award letters, signed contracts and purchase orders/invoices)
- Working together as team with the in-house marketing department for advertising on the products
- Keeping record of target set by Vendors, and aim to surpass it through aggressive selling
- Assist in sales for all products including computers, printers, software and other accessories
- Liaise with suppliers from overseas and organise with forwarder for shipment of goods
- Processed invoices/Pro forma/Cash Receipts
- Processed Purchase order to Vendors, Checked and Received Goods orders in the ERP System
- Processed Warranty items
- Managed to get best discounts on big orders and was awarded by the management for being best in negotiation skills
- Established better trading terms with suppliers.
- Maintained internal inventory of supplies and equipment.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Received and processed stock into SAP ERP system
Marketing Executive
Techbiz Limited
Mombasa
04.2009 - 04.2010
- Graphic designing/Sending out of mail shots on offers
- Promoting /Marketing HP Products(PSG-Personal Systems Group/IPG-Imaging and printing Group)
- Establish and developing distribution networks for the company’s product lines
- Initiate market research studies or carry out customer satisfactory survey
- Organizing company promotional events
- Consult with customers about their product or service needs or their requirements
- Receive customer calls of requests for products and services
- Applying for Marketing Development Funds (MDF) From HP, on approval ensure all the activities are executed within the specified period and on completion submit the claims to HP
- Create awareness for new products for HP, Dell, Mecer ,Lenovo, Microsoft, Acer, APC,
- Amsung and Sony in the market through mail shots, print advertising, television advertising ,Demo and Show events
- Chievements:
- Managed to receive Marketing Development Funds from different Vendors.
Education
Associate of Chartered Certified Accountants - Accounting And Finance
.
01.2016 - Current
NCC Education - Business Computing
IADCS
01.2014 - 01.2016
Certified Public Accountant Section 1 - undefined
Hi-Tech Institute(Mombasa)
High School Diploma -
Menengai High School Nakuru
01.2003 - 12.2006
Skills
Operations oversight
Planning and execution
Financial Management
Contract Negotiation
Cost savings and reduction
Business planning
Budgeting
Program oversight
Certification
MY SQL
Timeline
MY SQL
01-2022
Business Insights with Excel
12-2021
Head of Business Operations
Dukaree Innovation Limited
01.2021 - Current
Head Of Finance/Partnership Lead Manager
Mindtrac Limited
02.2018 - 12.2020
Project Coordinator
Techbiz Limited
08.2017 - 01.2018
Finance/Admin Manager
Poseidon Ventures Limited
07.2016 - 07.2017
Associate of Chartered Certified Accountants - Accounting And Finance
.
01.2016 - Current
NCC Education - Business Computing
IADCS
01.2014 - 01.2016
Head of Procurement
Techbiz Limited
04.2010 - 07.2016
Marketing Executive
Techbiz Limited
04.2009 - 04.2010
High School Diploma -
Menengai High School Nakuru
01.2003 - 12.2006
Certified Public Accountant Section 1 - undefined
Hi-Tech Institute(Mombasa)