Leila Otieno
Hospital Administrator
Nairobi
Summary
Healthcare Administrator proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. With knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
Work History
Sales Associate
Target Mart Limited
10.2023 - Current
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Data Clerk
CCC Kisii County
05.2023 - 09.2023
- Sharing indicator performance from KenyaEMR with the clinical team to aid in identifying performance gap
- Compiling and ensuring timely submission of facility weekly, monthly and quarterly reports for MOH and Program
- Conducting routine data quality audits of facility records in KenyaEMR and registers (monthly)
- Monitoring and entering facility reports in KHIS, 3PM and pushing of data weekly to national data warehouse
- Supporting management of facility clinic appointment system by providing list of expected attendance and identifying missed appointments
- Managing the safety of patient information in both paper and KenyaEMR
- Ensuring KenyaEMR is updated correctly, timely and consistently by all departments on a daily basis.
Research Assistant
Ministry of health
01.2023 - 04.2023
- Calling respondents and introducing yourself to them
- Requesting the respondents if they can be asked about knowledge, attitude and practice relating to COVID-19
- Data Collection
- Data Analysis
- Ensuring confidentiality of the respondent’s information
- Report Drafting.
Kenyatta National hospital
01.2020 - 03.2020
- Maintained reception and registration of patients
- Issuing of Birth and Death notifications
- Compilation of hospital administrative statistics and in patient’s statistics analysis
- Filing of patients Unit Medical Records using standard guidelines
- Conducting weekly data analysis and sharing with hospital managers and other stakeholders during HMT meeting and other forums
- Accurate and complete data documentation and reporting through District Health and Information System(DHIS) using MOH 711 and MOH 731 tools
- Conducting data quality audits (DQAs) and data quality assessments to improve on data quality
- Timely reporting of MOH 711 and MOH 731 completed and submitted by 5th of every month
- Data management using manual as well as Computerized system.
Kisii referral hospital
09.2019 - 12.2019
- Ensuring filing and retrieval of patient's case records are in order
- Data entry and compilation of reports
- Ensuring timely reports of all the departments
- Reporting monthly and quarterly reports
- Registration and dispatch of B1 and D1
- Event capture into KHIS Dashboard
- Data extraction from DHIS and Data analysis
- Data demand and use
- Network, hardware and system troubleshooting and maintenance.
Enumerator
Kenya National Bureau of Statistics
06.2019 - 08.2019
- Enumerated 100 households at rayudhi, Migori
- Write-up about area I surveyed
- Interviewed every household about their living style and what they own
- Captured every information that was needed by the system
- Enumerated one hundred households in three days
- Giving detailed information of every household enumerated
- Ensuring confidentiality of the respondent.
Education
Diploma in Health Records and Information Technology -
Kenya Medical Training College (Nairobi Campus)
01.2019 - 04.2022
Kenya Certificate of Secondary Education - undefined
Nyabisawa Girls High School
01.2016 - 04.2019
Kenya Certificate of Primary Education - undefined
Nyasare Primary School
01.2006 - 04.2015
Skills
Financial Acumen
Quality Improvement
Health Information Systems
Healthcare management
Operations Management
Clinical Supervision
Scheduling
Appointment Scheduling
Languages
English, Kiswahili
Training
- KenyaEMR Training (ON JOB TRAINING)
- National HIV monitoring and evaluation tools- NASCOP 2023
- Implementing HIV case Based Surveillance in Kenya- NASCOP 2023
- Computer application packages 2018
- HIV EXPOSED INFANTS (HEI) COHORT ANALYSIS – NASCOP 2023
- NASCOP 2023
- DATA DEMAND AND INFORMATION USE (DDIU) IN THE HIV PROGRAMMME –
- Kenya Health Information System (KHIS) 2023
References
Mr. Divian Otieno,
Health records and Information officer,
Kisii teaching and referral hospital,
+254723960001
Winston Tony
Business Development Lead
Target Mart
Tel +254726571772
Timeline
Sales Associate
Target Mart Limited
10.2023 - Current
Data Clerk
CCC Kisii County
05.2023 - 09.2023
Research Assistant
Ministry of health
01.2023 - 04.2023
Kenyatta National hospital
01.2020 - 03.2020
Kisii referral hospital
09.2019 - 12.2019
Enumerator
Kenya National Bureau of Statistics
06.2019 - 08.2019
Diploma in Health Records and Information Technology -
Kenya Medical Training College (Nairobi Campus)
01.2019 - 04.2022
Kenya Certificate of Secondary Education - undefined
Nyabisawa Girls High School
01.2016 - 04.2019
Kenya Certificate of Primary Education - undefined
Nyasare Primary School
01.2006 - 04.2015
Similar Profiles
Akash PanigrahiAkash Panigrahi
HR Manager - HR Automation and Analytics at Vishal Mega Mart LimitedHR Manager - HR Automation and Analytics at Vishal Mega Mart Limited
Sambhaji PatilSambhaji Patil
Facilities Maintenance Manager at Avenue Supermarket Limited - D MartFacilities Maintenance Manager at Avenue Supermarket Limited - D Mart
PAWAN BALESHWAR BARNWALPAWAN BALESHWAR BARNWAL
Senior Account Executive at Speciality Papers Limited & Reliable Paper MartSenior Account Executive at Speciality Papers Limited & Reliable Paper Mart
Kyle Temple-MurrayKyle Temple-Murray
Managing Director at NADSKA LtdManaging Director at NADSKA Ltd
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance