Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leila Ismail

New York,NY

Summary

Driven Virtual Assistant at Waterfronts Estate, adept in online marketing and document preparation, significantly contributed to campaign success through detailed analytics. Excelled in enhancing client experiences and operational efficiency, showcasing exceptional organizational skills and confidentiality in handling sensitive information. Proven track record in improving information accessibility and supporting business growth initiatives.

Overview

6
6
years of professional experience

Work History

Virtual Assistant

Waterfronts Estate
01.2023 - Current
  • Support marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
  • Uphold the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Ensure client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Contribute to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Complete business correspondence, transcription, and data entry.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Completed business correspondence, transcription, and data entry.
  • Monitoring of emails, organized inbox, and prioritized messages for supervisor.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Monitoring emails, organized inbox, and prioritized messages for supervisor.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Entered supervisor's shopping list into online shopping site and coordinated deliveries.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Virtual Administrative Assistant

Tatu City
01.2018 - 04.2021
  • Elevated executive support services with timely preparation of presentation materials utilizing PowerPoint slideshows and informational handouts.
  • Facilitated smooth operations by managing office supply inventory, ordering supplies as needed to avoid any shortages or delays in daily tasks.
  • Handled confidential information discreetly, ensuring the privacy of clients and executives.
  • Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Increased productivity by providing timely administrative support to multiple project teams simultaneously.
  • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
  • Simplified financial recordkeeping with meticulous expense tracking and budget monitoring, enabling accurate financial reporting at all times.
  • Facilitated smooth communication between departments by acting as the liaison for interdepartmental requests and information sharing.
  • Streamlined office processes with effective email management, resulting in better communication and faster response times.
  • Contributed to a positive work environment by efficiently resolving internal issues and addressing employee concerns promptly.
  • Supported successful project completion by accurately tracking progress and preparing detailed status reports for stakeholders.

Education

Bachelor of Science - Communication And Public Relations

The University of Nairobi
Kenya
08.2022

Skills

  • Document Preparation
  • Online Marketing
  • File Organization
  • Transcription Services
  • Calendar Management
  • Database Maintenance
  • Travel Arrangements
  • Social Media Updating
  • Travel Planning
  • Expense Tracking

Languages

English
Native language
English
Proficient
C2

Timeline

Virtual Assistant

Waterfronts Estate
01.2023 - Current

Virtual Administrative Assistant

Tatu City
01.2018 - 04.2021

Bachelor of Science - Communication And Public Relations

The University of Nairobi

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Leila Ismail