LEE GITAU
Nairobi,
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Remote Admin & Operations Specialist
5Kingskay Tech & Repair
Kentucky
01.2025 - Current
- Set quarterly priorities and supported high-level business decisions, improving operational clarity by 20%.
- Coordinated scheduling for 5-10 technicians and tracked 100+ product inventories.
- Drafted 20+ employee and investor contracts with 100% accuracy.
- Managed communication with 10+ stakeholders, improving workflow speed.
- Built 50+ weekly investor reporting system with revenue & payout breakdowns.
- Created SOPs that reduced listing errors by 30% and increased output by 40%.
Call Center Customer Service Agent
CCI - Kenya
Nairobi
06.2024 - 01.2025
- Handled 50-70+ calls/day while surpassing 95% KPI performance.
- Awarded Top Agent (Q4 2024) for case resolution excellence.
- Maintained a 90-95% CSAT rating and reduced repeat calls by 20%.
- Improved planning accuracy by 15-25% through data insights.
- Improved efficiency by 20-30% via workflow optimization.
Audit & Finance Assistant
A.M Karioki & Associates
Nakuru
02.2019 - 07.2024
- Prepared 80+ annual audit reports ensuring full compliance.
- Resolved reconciliation discrepancies worth KES 500,000+.
- Filed statutory deductions & taxes for 150+ clients on time.
- Built strong relationships with 10+ accountants and auditors.
Education
Bachelor of Commerce - Finance Major
Kenyatta University
Skills
- Data Entry & Accuracy
- HR Admin & Recruitment Support
- Customer Support (Calls/Chat/Email)
- Research & Reporting
- File, Email & Calendar Management
- Process Improvement & Coordination
- Workflow optimization
- Project management
- Business analysis
- Quality assurance
- Contract drafting
- Inventory management
- Stakeholder communication
- Problem solving
Proficiency in Tools
- Google Workspace (Docs, Sheets, Slides, Drive)
- Microsoft Office Suite (Word, Excel, Powerpoint)
- Gmail/ Outlook
- ChatGPT & AI tools
- Slack/ Microsoft Teams
- Zoom/ Google Meet
- Notion/ Asana/ Mondaycom
- Canva
- Quickbooks basics
- Inventory Management Tools
- Email Management Tools
- OneDrive
Hobbies and Interests
- Graphic Design & Creative Projects (Canva, simple design projects, social media graphics
- Online Learning (Coursera, Udemy, Skillshare, YouTube research)
- Reading (Business, Psychology, Productivity, Communication)
- Tech & Digital Tools Exploration (Testing new apps, automation tools, AI tools)
Timeline
Remote Admin & Operations Specialist
5Kingskay Tech & Repair
01.2025 - Current
Call Center Customer Service Agent
CCI - Kenya
06.2024 - 01.2025
Audit & Finance Assistant
A.M Karioki & Associates
02.2019 - 07.2024
Bachelor of Commerce - Finance Major
Kenyatta University