LEALINDA AWINO
WAITRESS
Nairobi
Summary
Hospitality professional with a Diploma in Catering and Accommodation Management and over 4 years of experience in fast-paced environments. Skilled in guest relations, team leadership, and sales, with a proven record of achieving KES 800,000 in monthly sales while maintaining high customer satisfaction. Committed to delivering excellent service and supporting team success.
Overview
5
5
years of professional experience
Work History
Head Waitress
Bogani Bush Camp
06.2024 - Current
- Supervise and coordinate waitstaff to ensure efficient service delivery.
- Welcome guests and provide an exceptional dining experience from arrival to departure.
- Manage table assignments, service flow, and communication between kitchen and service staff.
- Handle guest inquiries, special requests, and complaints professionally.
- Oversee food and beverage orders, billing, and cash handling using POS.
- Train and mentor new waitstaff on menu knowledge, service standards, and customer care.
- Ensure cleanliness, hygiene, and safety standards are maintained.
Achievements: - Passed all health and safety inspections with top scores.
- Reduced order errors by 30% and improved service speed.
Waitress
Hennessis Hotel
11.2022 - 06.2024
- Assisted guests with menu selection, promoted items, and enhanced sales through upselling.
- Processed orders and bills efficiently via POS.
- Maintained high standards of service, hygiene, and table presentation.
- Managed reservations and peak-hour operations to reduce waiting times.
- Consistently met and surpassed monthly sales targets.
Achievements: - Increased upselling revenue by 15%.
- Achieved individual monthly sales targets of KES 500,000.
- Contributed to high customer satisfaction and repeat business.
Waitress
Bamburi Beach Hotel
07.2021 - 10.2022
- Provided professional guest service, seating and welcoming customers courteously.
- Took and served orders efficiently while promoting menu items.
- Managed billing and maintained accurate transaction records using POS.
- Assisted in dining area organization and evening tea service.
- Responded to guest feedback and ensured overall service quality
Education
Certificate in Computer Packages -
Chelnet Computer College
Diploma in Catering And Accommodation Management - Catering And Accommodation Management
Maasai Technical Training Institute
Kajiado, Kajiado District, Kenya06-2022
Skills
Core Skills
Food and beverage service management
Guest engagement and complaint resolution
Cash handling and inventory control
POS operation and accurate billing
Food hygiene and safety compliance
Product promotion and upselling
Table setup and restaurant preparation
Team collaboration and communication
Time management and multitasking
Technical Skills
POS (Point of Sale) systems
Microsoft Office: Word, Excel, PowerPoint
Email communication and record management
Timeline
Head Waitress
Bogani Bush Camp
06.2024 - Current
Waitress
Hennessis Hotel
11.2022 - 06.2024
Waitress
Bamburi Beach Hotel
07.2021 - 10.2022
Certificate in Computer Packages -
Chelnet Computer College
Diploma in Catering And Accommodation Management - Catering And Accommodation Management
Maasai Technical Training Institute