Leakey Mthawali Kalume
NATIONAL ADMINSTRATOR OPERATOR
NAIROBI,NAIROBI
Summary
To uphold professional ethics, code of conduct and standards. To be able to develop diverse skills in security industry. To continue upgrading my education level to the highest levels in the industry.
I'm a resourceful, flexible individual and confident that my six years' experience and diverse skills capabilities in branch operations officer makes me ideal candidate to fulfil this position. I am currently the branch Operations administrator for Coast branch, overseeing operational roles at the branch from deployment, supervision, generating monthly reports on various aspects including branch monthly payroll reports, leave proceeding and resumption, handling staff grievances and disciplinary case scheduling and hearing among other roles. I have risen from a security officer position, Controlroom controller and currently combine field supervision duties and following up with client's payments for services and systems, I believe I'm an all-round professional at the branch and happy to multitask and perform at the highest standards expected. To that end, I believe my experience would be valuable on how to manage the diverse day to day operations for the Alarm Response section and the larger BM Systems requirements at this important organisation. I work diligently with all categories of staff to achieve their excellence that they deserve while providing quality service to visitors, staff and our esteemed clients. I believe my qualities and work relationship with my colleagues over the years would make me a valuable addition to the team.
Overview
18
18
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Operations Administrator
BM Security Services
Mombasa, Mombasa
01.2019 - 01.2026
- Updating and management of must roll and generate respective reports.
- Provide weekly and monthly reports.
- Clear staff for leave.
- Maintenance of Branch records and database of all clients.
- Oversee effective supervision.
- Attend to staff needs and complaints.
- Manage deployment returns from field officers.
- Ensure proper staff deployment i.e., Leave resumption, new deployment and terminations.
- Ensure implementations of quality management system within the branch.
- Reschedule staff to ensure proper manning levels as per client requirements.
- Provided answers to customer questions via phone and email, typically within 24hours.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Evaluated current operational practices and suggested improvement strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Controller
BM Security Services
MOMBASA, Mombasa District
01.2016 - 12.2019
- Monitor Vehicle movement
- Monitor alarm activations and dispatching response teams.
- Coordinating the deployment of security officers with the field officers
- Booking new orders and terminated ones in the guard force ensuring billing is done effectively.
- Ensuring Controlroom equipment's are working well.
- Access control.
- Monitor and operate CCTV system
- Making follow ups to ensure immediate handling of all client and operation issues
- Managing petty cash and preparing petty cash returns
Security Officer
BM Security Services
BM SECURITY SERVICES, COAST REGION
01.2008 - 12.2016
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
Online diploma - Operation Management
ALLISON
ALLISON 01-2019
Security Operation Controller Course -
BM SECURITY TRAINING SCHOOL
NAIROBI05-2017
Certificate - Computer Studies
BM SECURITY TRAINING SCHOOL
NAIROBI01-2015
Certificate - Catering Operations
Mumi Hotels And Resorts
MOMBASA01-2002
Kenya Certificate of Secondary Education -
Vitengeni Baptist Secondary School
KILIFI01-1999
Skills
Experience working through and managing others
Facilitation skills
Interpersonal skills
Understanding nuances in people's behaviour
Understanding nuances in communications
Understanding nuances in actions
Staff training
Project planning
Scheduling coordination
Staff support
Record preparation
Customer support
Verbal and written communication
Safety oversight
Project management
Certification
Diploma in Operations Management, 2019-07-03
Interests
Book reading
Cycling
Baking
Timeline
Operations Administrator
BM Security Services
01.2019 - 01.2026
Operations Controller
BM Security Services
01.2016 - 12.2019
Security Officer
BM Security Services
01.2008 - 12.2016
Online diploma - Operation Management
ALLISON
Security Operation Controller Course -
BM SECURITY TRAINING SCHOOL
Certificate - Computer Studies
BM SECURITY TRAINING SCHOOL
Certificate - Catering Operations
Mumi Hotels And Resorts
Kenya Certificate of Secondary Education -
Vitengeni Baptist Secondary School
Personal Information
- Date of Birth: 15TH SEPTEMBER 1979
- Gender: Male
- Nationality: KENYAN
- Marital Status: MARRIED
- Religion: Christian
- ID Type: National ID
- ID Number: 247911696