Leah Wanja Njuguna
Nairobi
Summary
Conscientious Housekeeping Room Attendant known for maintaining high standards of cleanliness and orderliness. Capable of managing multiple tasks simultaneously with speed and accuracy, ensuring timely completion of room assignments. Specialized in effective use of cleaning chemicals, operation of cleaning equipment, and adherence to safety protocols. Excels in time management, problem-solving, and adaptability, contributing to enhanced guest satisfaction and workplace efficiency.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Gem Suites Riverside Hotel and Luxury Apartment
Nairobi
10.2023 - 10.2024
- Polished and sanitized floors, counters, bathtubs and window sills.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Communicated effectively with team members about daily assignments and task progress.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Provided guests with information on hotel services and room features.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Removed trash from rooms and replaced liners to wastebaskets.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
Hotel Front Desk Receptionist
best western plus Hotel
Nairobi
02.2023 - 09.2023
- Managed the switchboard, transferring calls and taking messages as required.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Assisted with luggage storage and transportation when requested by guests.
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
Hotel Front Desk Receptionist
Hotel Genevieve
Nakuru
12.2020 - 12.2021
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Assisted with luggage storage and transportation when requested by guests.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Kept records of room availability and guest accounts, manually or using computers.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
St Ann Gichocho Girls Secondary School
Kiambu,Kenya11-2013
Skills
- Dusting furniture
- Vacuuming and sweeping
- Washing windows
- Ordering cleaning supplies
- Chemical safety knowledge
- Mopping floors
- Polishing surfaces
- Chemical handling
Languages
Swahili
First Language
English
Advanced (C1)
C1
REFREES
Oliver Kimiri Maina
Internal Auditor
Tourism Promotional Service (TPS)Serena Hotels
Tel +254721960813
Email mainakimiri@gmail.com.
Bernadette Njoroge
Manager
Hotel Genevieve
Tel +254714851036
Hotelgenevieve@gmail.com
Timeline
Housekeeping Room Attendant
Gem Suites Riverside Hotel and Luxury Apartment
10.2023 - 10.2024
Hotel Front Desk Receptionist
best western plus Hotel
02.2023 - 09.2023
Hotel Front Desk Receptionist
Hotel Genevieve
12.2020 - 12.2021
High School Diploma -
St Ann Gichocho Girls Secondary School
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