Community Service: Part of Hands of Compassion which is a local church group where we visit the sick & needy, Personal Interests: Reading, Fitness, Running, Swimming, Socializing, Dancing
Leah Wambui Sore
Chief Experience Officer
Summary
Dynamic and adaptable hospitality professional with training in Food and Beverage Management and over 7 years of hands-on experience delivering exceptional guest experiences in both bar/restaurant and tour-leading environments. Proven ability to lead group tours, coordinate logistics, and ensure guest safety while maintaining high service standards. Skilled in anticipating client needs, resolving challenges proactively, and creating welcoming, culturally enriching experiences. A disciplined and agile team player committed to continuous learning and excellence in customer service delivery.
Overview
13
13
years of professional experience
Work History
Chief Experience Officer (Tour Leader)
G Adventures Africa
06.2023 - Current
- Led over 20 high-profile NatGeo and cultural tours across Africa, ensuring the safety and satisfaction of groups of 15–30 travelers per tour.
- Managed all on-the-ground logistics, including transportation, accommodations, scheduling, and multi-country coordination.
- Served as the primary guest liaison, resolving issues promptly and maintaining high satisfaction standards.
- Supervised local guides and partners while fostering strong community relationships to support responsible tourism.
- Oversaw tour budgets of up to $50,000 per expedition, monitored expenses, and ensured full compliance with safety, risk management, and company policies.
Bar Manager
Venue Bar and Bistro
03.2022 - 06.2023
- Directed all bar operations, leading and developing staff to deliver exceptional customer service and consistent performance standards
- Managed financial performance including cash control, cost management, inventory oversight, and revenue optimization
- Drove sales growth through strategic menu development, promotions, and stock control
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Ensured full compliance with health, safety, and liquor regulations while maintaining seamless coordination with service and kitchen teams
Head Waitress
Asmara
03.2021 - 03.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
Tour Leader
Africa Travel Company
06.2017 - 02.2021
- Transporting and accompanying tourists
- Informing customers about the itinerary for each tour.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
- Organized engaging cultural activities for clients during tours, promoting immersion in local customs and traditions.
- Coordinated transportation arrangements within destination countries for seamless transitions between tour stops.
Head Waitress and Bar-Manager
Que Pasa-Karen Bar Restaurant
09.2013 - 05.2017
- Oversight of bar inventory, set up and cleanliness.
- Delegated and assigned responsibility to staff for various client orders.
- Served customers with professionalism and courtesy.
- Received payments via card/cash and receipted the same.
- Key Achievement: Over the time that I was here, I grew from waitress and bartender to Head Waitress and Bar Manager.
Waitress
Misono-Japanese Restaurant
06.2013 - 12.2013
- Provided the customers with a pleasant dining experience and quality service.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Ensured the cleanliness of dining area and food items before serving.
Waitress
The Smith Hotels
01.2013 - 05.2013
- Ensured the cleanliness of dining area and food items before serving.
- Held responsibility of handling/serving all food items as per the policies of the state (as some items may be banned in particular states).
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Worked in coordination with other departments to ensure that customers get quality service and satisfaction.
- Assisted others in carrying out their part of preparing/serving meals.
- Maintained serving standards and followed all regulations while performing duties.
Education
High School Diploma -
St. Anne's Girls' Secondary School
Kitale, Kenya01-2006
Basic Paramilitary Training - Early Childhood Development And Education
National Youth Service
Naivasha, Kenya01-2011
Skills
- Leadership & Team Supervision
- Exceptional Customer Service
- Operations & Logistics Coordination
- Cash Handling & Financial Accountability
- Inventory & Stock Management
- Health, Safety & Regulatory Compliance
- Conflict Resolution & Problem Solving
- Cross-Cultural Communication
- Time Management & Multitasking
- Beverage Preparation & Service Excellence
Interests
Timeline
Chief Experience Officer (Tour Leader)
G Adventures Africa
06.2023 - Current
Bar Manager
Venue Bar and Bistro
03.2022 - 06.2023
Head Waitress
Asmara
03.2021 - 03.2022
Tour Leader
Africa Travel Company
06.2017 - 02.2021
Head Waitress and Bar-Manager
Que Pasa-Karen Bar Restaurant
09.2013 - 05.2017
Waitress
Misono-Japanese Restaurant
06.2013 - 12.2013
Waitress
The Smith Hotels
01.2013 - 05.2013
High School Diploma -
St. Anne's Girls' Secondary School
Basic Paramilitary Training - Early Childhood Development And Education
National Youth Service