Hi, I’m
Leah Wambui
Cashier
Nairobi
Summary
Dynamic professional with a proven track record at Meet &meat, excelling in guest relations management and accurate money handling. Demonstrated ability to enhance customer satisfaction and resolve complex issues, leveraging excellent communication and problem-solving skills. Increased referrals through outstanding service, embodying flexibility and adaptability in high-pressure environments.
Overview
2025
years of professional experience
Work History
Meet &meat
Waitress
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Meet & Meat
Call Center Representative
Job overview
- Managed high call volumes while taking orders, making sure that they are dispatched and delivered in time.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Sham Medical Clinic
Receptionist
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Meet &meat
Cashier Manager
01.2023 - Current
Job overview
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank account.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Udemy Online Course
Business Management from Accounting And Finance
Skills
Accurate money handling
Guest relations management
Menu memorization
Client Service
Problem-Solving
Excellent Communication
Decision-Making
Flexible and Adaptable
Self-Motivated
Good Telephone Etiquette
Multitasking Abilities
Data Entry
Attention to Detail
Dependable and Responsible
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Cashier Manager
Meet &meat
01.2023 - Current
Waitress
Meet &meat
Call Center Representative
Meet & Meat
Receptionist
Sham Medical Clinic
Udemy
Business Management from Accounting And Finance