Leah Nyambura
Nairobi
Overview
7
7
years of professional experience
Work History
Assistant Manager
Nordics assesors
Nairobi
01.2018 - 05.2023
- Created reports summarizing assessment results for review by stakeholders.
- Collaborated with interdisciplinary teams to ensure that all client assessments were completed accurately and timely.
- Coached junior assessors on proper implementation of standardized testing protocols.
- Maintained accurate and current electronic database of completed appraisal work.
- Maintained up-to-date knowledge of local market information.
- Prepared photographs and documentation of property characteristics to support appraisals.
- Developed training materials for staff members related to assessing clients' needs and abilities.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Kenya airport authority
Nairobi
10.2016 - 01.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed positive relationships with customers through friendly interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Matunda Secondary School
Matunda Kenya11-2012
Some College (No Degree) -
Jordan College of Technology
Thika KenyaSkills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Employee performance evaluations
- Verbal and written communication
- Team leadership
- Task delegation
- Staff training and development
- Conflict resolution
- Customer service
Affiliations
- Sports
- adventure
- participating in community development activities
Languages
English
First Language
Accomplishments
- Certificate in compu package
- certificate of health choice training matunda
References
References available upon request.
Timeline
Assistant Manager
Nordics assesors
01.2018 - 05.2023
Customer Service Representative
Kenya airport authority
10.2016 - 01.2017
High School Diploma -
Matunda Secondary School
Some College (No Degree) -
Jordan College of Technology