Leah Ndumba
Mombasa
Summary
Assistant bartender with 3 years of experience in the beverage and service industry, excelling in fast-paced hospitality environments. Proficient in bar operational functions such as maintaining bar hygiene standards, managing inventory and delivering exceptional customer experience. Well-versed in hospitality Standard Operation Procedures, backed by a foundation in Hospitality and Tourism Management.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Bartender
Zero 01 Lounge
08.2021 - 01.2022
- Collaborated to set up a 900-seat capacity lounge each shift and set up the bar area independently by cleaning countertops, polishing glassware and stocking beverages
- Assisted bartender in tracking 50+ orders per hour by ensuring availability of ingredients, tools and prepared garnishes, achieving a response time of less than 10 minutes
- Reduced glassware breakages by 10% through frequent glass cleaning and proper trash disposal
- Minimized inventory loss by 15% by tracking bar supplies usage and beverage stock levels
- Maintained proper sanitation and ensured compliance with legal, health and safety standards, contributing to a 100% compliance score during inspections
Guest Services Trainee
CityBlue Creekside Hotel & Suites
04.2020 - 08.2021
- Assisted an average of 40 guests daily, with check-ins, check-outs and room assignments, ensuring guest satisfaction and a pleasant experience
- Efficiently managed 50 daily bookings and reservations, providing prompt and courteous responses to queries via phone and email
- Tracked the status of 100 rooms by coordinating with the housekeeping department ensuring guests' comfort
- Successfully upheld company integrity and standard policy while maintaining customer confidentiality
Bar Waitress
B-Club Lounge
08.2019 - 03.2020
- Efficiently managed over 80 guests per shift by ensuring attentive service, prompt replenishment of drinks and simultaneous cleaning of surfaces
- Accurately handled over 100 orders per night without mistakes by working seamlessly with bartenders and chefs ensuring a smooth service process
- Processed billing and payment with 98% accuracy by running hourly invoices and verifying credit authorization
- Actively promoted drink specials and upsold VIP bottle service, leading to 20% increase in my overall weekly sales
- Successfully Completed 16 hours of training on Service Skills via Diageo Bar Academy to enhance service expertise
Education
Bachelor of Science - Hospitality and Tourism Management
Technical University of Mombasa
01.2016 - 04.2021
Kenya Certificate of Secondary Education - undefined
Nkuene Girls' High School
01.2012 - 04.2015
Skills
Ability to multitask
Cleaning and Disinfection protocols
Customer needs awareness
Bartending skills
Attention to detail and Organization skills
Health and Safety Regulations Awareness
Inventory tracking skills
Problem resolution abilities
POS & PMS Systems
Effective communication and Active Listening skills
Teamwork and Collaboration
Punctuality and Time management
Timeline
Assistant Bartender
Zero 01 Lounge
08.2021 - 01.2022
Guest Services Trainee
CityBlue Creekside Hotel & Suites
04.2020 - 08.2021
Bar Waitress
B-Club Lounge
08.2019 - 03.2020
Bachelor of Science - Hospitality and Tourism Management
Technical University of Mombasa
01.2016 - 04.2021
Kenya Certificate of Secondary Education - undefined
Nkuene Girls' High School
01.2012 - 04.2015