Leah Ndumba
Mombasa
Summary
Assistant bartender with 3 years of experience in the beverage and service industry, excelling in fast-paced hospitality environments. Proficient in bar operational functions such as maintaining bar hygiene standards, managing inventory and delivering exceptional customer experience. Well-versed in hospitality Standard Operation Procedures, backed by a foundation in Hospitality and Tourism Management.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Bartender
Zero 01 Lounge
08.2021 - 01.2022
- Collaborated to set up a 900-seat capacity lounge each shift and set up the bar area independently by cleaning countertops, polishing glassware and stocking beverages
- Assisted bartender in tracking 50+ orders per hour by ensuring availability of ingredients, tools and prepared garnishes, achieving a response time of less than 10 minutes
- Reduced glassware breakages by 10% through frequent glass cleaning and proper trash disposal
- Minimized inventory loss by 15% by tracking bar supplies usage and beverage stock levels
- Maintained proper sanitation and ensured compliance with legal, health and safety standards, contributing to a 100% compliance score during inspections
Guest Services Trainee
CityBlue Creekside Hotel & Suites
04.2020 - 08.2021
- Assisted an average of 40 guests daily, with check-ins, check-outs and room assignments, ensuring guest satisfaction and a pleasant experience
- Efficiently managed 50 daily bookings and reservations, providing prompt and courteous responses to queries via phone and email
- Tracked the status of 100 rooms by coordinating with the housekeeping department ensuring guests' comfort
- Successfully upheld company integrity and standard policy while maintaining customer confidentiality
Bar Waitress
B-Club Lounge
08.2019 - 03.2020
- Efficiently managed over 80 guests per shift by ensuring attentive service, prompt replenishment of drinks and simultaneous cleaning of surfaces
- Accurately handled over 100 orders per night without mistakes by working seamlessly with bartenders and chefs ensuring a smooth service process
- Processed billing and payment with 98% accuracy by running hourly invoices and verifying credit authorization
- Actively promoted drink specials and upsold VIP bottle service, leading to 20% increase in my overall weekly sales
- Successfully Completed 16 hours of training on Service Skills via Diageo Bar Academy to enhance service expertise
Education
Bachelor of Science - Hospitality and Tourism Management
Technical University of Mombasa
01.2016 - 04.2021
Kenya Certificate of Secondary Education - undefined
Nkuene Girls' High School
01.2012 - 04.2015
Skills
Ability to multitask
Timeline
Assistant Bartender
Zero 01 Lounge
08.2021 - 01.2022
Guest Services Trainee
CityBlue Creekside Hotel & Suites
04.2020 - 08.2021
Bar Waitress
B-Club Lounge
08.2019 - 03.2020
Bachelor of Science - Hospitality and Tourism Management
Technical University of Mombasa
01.2016 - 04.2021
Kenya Certificate of Secondary Education - undefined
Nkuene Girls' High School
01.2012 - 04.2015
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