Leah Nderitu

Key Responsibilities

• Evaluating customer information to explore issues, develop potential solutions and maintain high-quality service.
• Conferring with customers about concerns with our loan products and services and maintain customer satisfaction with forward-thinking strategies focused on addressing their needs and resolving their concerns.
• Coordinating timely and custom tailored responses to all our customer care communication platforms be it be direct phone calls, text or Whatsapp messages, emails, Facebook and Playstore.
• Eliminating inefficiencies by educating and training new additions to our customer care team on best practices and customer care procedures.

The job was on part time basis and it was a welcomed opportunity to learn and explore something different.

Key Responsibilities

• Performed data entry and paper filing to support office efficiency.
• Reviewed account discrepancies and proposed building bookkeeping systems and strategies to achieve financial savings and goals effectively reducing financial inconsistencies.
• Managed and updated financial accounts and permanent records for more than 10 current clients and kept meticulous correspondence documentation.

Key Responsibilities

• Produced high-quality documents and spreadsheets for internal and customer-facing needs using MS Office suite.
• Responded to taxpayers questions and helped them complete and file tax documentation while answering incoming telephone calls, taking down messages and providing information.
• Kept physical tax files and digitized records organized for easy updating and retrieval which greatly helped with their transition to itax.

Though I was here for a limited amount of time, I appreciated the learning opportunity and undertook the following tasks;

• Assisting with the paperwork involved in the process of opening sacco accounts for new customers and answered customer queries.
• Completing clerical tasks such as sorting and classifying files according to content, purpose, user criteria and alphabetical or numerical order, copying and distributing mail.

I was only here for two weeks at a time to help lessen the workload that went into the preparation of the annual Nanyuki Agricultural show and undertook the following duties:

• Deliver top-notch administrative support to office staff, promoting excellence in office operations.
• Process invoices and receipts for the ASK show vendors to facilitate on-time payment.

Key Responsibilities

• Developed and delivered engaging sales presentations to create product awareness and convey product benefits
• Initiated sales strategies of acquiring new clients through approved methods like conducting intensive fieldwork.
• Utilized professional sales techniques to persuasively get the customers to purchase the product.