Summary
Overview
Work History
Education
Skills
Software
Additional Information
Timeline
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Leah Karuga

Leah Karuga

Wairimu
Nairobi ,Nairobi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Administrator

Development Aid Africa
Nairobi
04.2021 - Current
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.

Assistant Manager

Sebs Lounge
Nakuru
12.2018 - 07.2019
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strategy to increase sales and drive profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Registry Intern

The Judiciary
Nakuru
05.2018 - 07.2018
  • Updated computer system with latest information to keep records current and accurate.
  • Opening and registering new case files.
  • Help the public to access the court and the services.
  • Receiving and filling away case files.
  • Preparing cause list.
  • Updating and Maintaining the case registers.
  • Help to issue appeal numbers.
  • Retrieval of case files
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Verified paperwork accuracy and checked for completion prior to processing.

Education

Bachelor of Arts - Criminology

Maseno University
Kisumu, Kenya.
09.2014 - 2018.12

Skills

Documentation and reporting

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Software

Networking

Security

Microsoft Office

Additional Information

David Wangonjo

System Administrator MP Shah Hospital

+254723539031

dwambui@mpshahhospital/org, dwangonjo12@gmail.com


Aimon Mawira Mutwiri

Relationship Manager Equity Bank

+254725286718

aimon.mutwiri@equitybank.co.ke

Timeline

Administrator

Development Aid Africa
04.2021 - Current

Assistant Manager

Sebs Lounge
12.2018 - 07.2019

Registry Intern

The Judiciary
05.2018 - 07.2018

Bachelor of Arts - Criminology

Maseno University
09.2014 - 2018.12

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