LEAH KARIUKI
ICT TECHNICIAN
Naivasha, Nakuru District,31
Summary
Adept ICT Technician with a proven track record at NAIVASHA GIRLS SECONDARY SCHOOL, enhancing network performance and minimizing downtime through strategic IT interventions. Excelled in disaster recovery planning and fostering team collaboration, significantly improving system reliability and user satisfaction. Skilled in Microsoft Windows and Office, coupled with exceptional problem-solving abilities, consistently delivered seamless technology solutions.
Overview
11
11
years of professional experience
Work History
ICT Technician
NAIVASHA GIRLS SECONDARY SCHOOL
10.2017 - Current
- Conduct regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Enhance network performance by troubleshooting and resolving technical issues in a timely manner.
- Assist in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Promote a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Facilitate end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Implement system upgrades for improved functionality and increased security measures.
- Increase user satisfaction with effective communication and prompt resolution of support tickets.
- Streamline IT processes by developing and implementing efficient workflow procedures.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintain office PCs, networks and mobile devices.
- Diagnose and troubleshot hardware, software and network issues.
- Configure hardware, devices, and software to set up work stations for employees.
ICT TECHNICIAN
Independent Electoral And Boundaries Commission IEBC
01.2017 - 09.2017
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed.
- Established preventative maintenance schedules for equipment, reducing unplanned downtime associated with failures or malfunctions.
- Contributed to the successful completion of IT projects by providing technical expertise and support throughout all stages of development.
- Maintained office PCs, networks and mobile devices.
ICT Technician
REGISTRAR OF BIRTHS AND DEATHS
01.2017 - 09.2017
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Evaluated emerging technologies for potential incorporation into existing infrastructure, keeping the organization at the forefront of technological advancements within the industry.
- Coordinated with external vendors to procure hardware/software solutions that met organizational needs while adhering to budgetary constraints.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
ICT Technician
NAIVASHA COUNTY REFERRAL HOSPITAL
01.2014 - 12.2016
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Contributed to the successful completion of IT projects by providing technical expertise and support throughout all stages of development.
- Assessed customer's needs and coordinated with support groups to service customer.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
Education
Diploma -
LAIKIPIA UNIVERSITY
Naivasha, Nakuru District, Kenya 04.2001 -
Skills
Disaster recovery planning
User training
Helpdesk operations
IT strategy planning
Microsoft windows and office
Problem-solving abilities
User support
Attention to detail
Team collaboration
Analytical skills
Timeline
ICT Technician
NAIVASHA GIRLS SECONDARY SCHOOL
10.2017 - Current
ICT TECHNICIAN
Independent Electoral And Boundaries Commission IEBC
01.2017 - 09.2017
ICT Technician
REGISTRAR OF BIRTHS AND DEATHS
01.2017 - 09.2017
ICT Technician
NAIVASHA COUNTY REFERRAL HOSPITAL
01.2014 - 12.2016
Diploma -
LAIKIPIA UNIVERSITY
04.2001 -