Lazarus Tom Muliro
Summary
To obtain full employment in fiber optics and equipment operations, installing, disconnecting, reconnecting, adding, changing, and troubleshoot fiber optic internet. ensuring that service operates within prescribed parameters and identifie customer perceived issues. This will offer a broader perspective that will enable the company to reach its target in time.
An enthusiastic, bright fiber technician who is experienced enough to work up to 12 hours a day installing, terminating, testing as well as troubleshooting and resolving technical issues. A quick learner who can absorb new ideas, communicate clearly and who also possesses a good team spirit and is deadline orientated. Having a proven ability of problem solving and dedication to providing exceptional service, have resulted in high customer satisfaction. I maintain composure even under pressure, achieving goals is one of my strongest attributes. Am flexible and open minded and can work under no supervision.Currently looking for a suitable fiber technician position, that offers variety and opportunity to develop both personally and professionally.
Overview
11
11
years of professional experience
Work History
Fiber Technician
FIRESIDE GROUP
01.2018 - Current
- Perform assigned fiber installations following standards and norms for the industry.
- Resolve assigned fiber internet service tickets.
- Use problem-solving skills to properly set up Wi-Fi network or to diagnose and resolve technical issues.
- Contact dispatch if help in troubleshooting or completing the install is required.
- Document actions performed, quality readings, resolutions, etc. in installation order of service tickets.
- Perform basic splicing and basic fiber maintenance activities.
- Working knowledge of GPON and related terminals and equipment.
- Frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Ability and willingness to work the scheduled or unscheduled overtime work assignments and after-hours callouts in all types of weather.
- Interact with customers in a professional manner to foster positive relationships.
- Maintain a professional manner.
- Perform other duties as assigned.
Fiber Technician
VUMA NET
01.2016 - 12.2018
- Installed fiber optic cables resulting in seamless connectivity and exemptional services.
- Troubleshoot and resolved technical issues related to fiber optics systems.
- Configured and installed fiber optic equipment including ONTs fiber splitters and media converters.
- Collaborate with customers, technicians and engineers to address customer needs and successful implementation of installation services, resulting in customer satisfaction.
- Maintain accurate records of installation, repairs and maintenance activities, documenting changes made to fiber optics system.
- Laid out cabling and ran through buildings to desired locations.
- Provided excellent service and attention to customers when face to face or through phone conversations.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Demonstrated self reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solution to problems.
- Kept equipment in good working conditions, by following operating instructions, troubleshooting.
Driver
Almumin Advertising company
01.2015 - 12.2016
Personal Driver
Mr. Maumadu (French school)
01.2014 - 12.2015
Education
Some College (No Degree) - CFOT Certified Fiber Optics Technician
Fireside Group
Nairobi 05-2021
Computer college -
Mysery computer college
01.2014
Driving license -
01.2013
High school -
St Mathew's high school
01.2011
Skills
- Team management
- Organizations
- Testing and evaluation skills
- Fiber optic network construction
- Strong mechanical skills
- Solid foundation of ISP and OSP network
- Fault isolation
- Customer service
- Data reporting
- Device configuration
- Cable installation
- Splicing Aerial and Buried Fibre Optic Networks
- Testing and troubleshooting of Fibre Optic networks
- Documenting and reporting on work completed
- Maintaining project and safety documentation
- Ensuring all work is clearly labelled
- Working at heights
- Strong manual dexterity and hand-eye coordination
- Ability to work in all weather conditions
- Ability to work in confined spaces
- Ability to work in isolation
- Ability to work in a physically demanding atmosphere
- Carry, raise and climb a ladder
- Carry, lift and handle heavy equipment
- Self-disciplined
- Self-motivated
- Organized
- Ability to use all fiber optic machines and tools
- Power meter
- Lacer
- OTDR
- FID
- Other fiber maintenance tools
References
- FIRESIDE GROUP, 0709 437327
- FIRESIDE GROUP, 0709 437325
- VUMA NET, 0712 386447
- ALMUMIN ADVERTISING COMPANY, 0715 742426
- MAMADU (French School Yaya Center), 0796413506
Other Attributes
- Am honest confident and a strong communicator
- Ability to run and apply knowledge fast
- Ability to negotiate and influence
- Am a team player
- Reliable
- Attention to detail
Personal Information
ID Number: 31213466
Languages
English, Swahili
First Language
Luyah
Beginner
A1
Timeline
Fiber Technician
FIRESIDE GROUP
01.2018 - Current
Fiber Technician
VUMA NET
01.2016 - 12.2018
Driver
Almumin Advertising company
01.2015 - 12.2016
Personal Driver
Mr. Maumadu (French school)
01.2014 - 12.2015
Some College (No Degree) - CFOT Certified Fiber Optics Technician
Fireside Group
Computer college -
Mysery computer college
Driving license -
High school -
St Mathew's high school