Laxton Kiponda Charo
Nairobi
Summary
Highly organized and effective communicator driven by a passion for continuous learning and growth within a professional office environment. Keen understanding of office protocols, consistently excelling in efficiently handling document deliveries. Strong navigation and time management skills, eager to apply and further develop these abilities in the role of an office support staff-messenger.
Overview
7
7
years of professional experience
Work History
Officer Support Staff
State Department for Housing and Urban Development
02.2022 - Current
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Streamlined office communication by efficiently delivering approximately 90 incoming documents and messages between departments.
- Provided outstanding customer service while engaging with clients and contractors, enhancing the department's reputation and cultivating lasting business connections.
- Supported administrative staff by completing ad-hoc tasks such as preparing meeting rooms or organizing company events when needed.
- Assisted with office inventory management, ensuring adequate supplies were available at all times for smooth operations.
- Managed the distribution of internal memos, newsletters, and announcements for enhanced company-wide communication.
- Maintained confidentiality while handling sensitive information and documents throughout the delivery process, ensuring trust from both colleagues and clients alike.
- Facilitated effective communication between team members by promptly relaying phone messages and emails in an accurate manner.
- Fostered a positive workplace culture by maintaining a friendly and approachable demeanor, facilitating effective communication with colleagues at all levels of the organization.
- Provided reliable support to multiple departments with daily tasks such as photocopying, filing, and data entry for increased productivity among team members.
- Implemented an improved mail sorting system, resulting in faster distribution of incoming correspondence to appropriate team members.
Social Welfare Officer Intern
State Department for Housing and Urban Development
02.2021 - 02.2022
- Facilitated capacity-building workshops to empower residents with leadership skills and knowledge of available resources.
- Evaluated program effectiveness using data analysis, enabling adjustments for improved impact on the community.
- Increased public awareness of available services by creating informational materials and managing social media accounts.
- Enhanced community partnerships through regular communication and coordination with local businesses, nonprofits, and government agencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Oversaw a caseload of around 4000 applicants for Mukuru Sepu informal settlement, ensuring regular reviews of their eligibility for social housing using a statewide affordable housing program verification system.
Volunteer Worker
Voluntary Service Overseas
02.2019 - 04.2019
- Maintained excellent professional relationships by going extra mile to complete tasks voluntarily.
- Used excellent listening skills, empathy and friendly approach to provide best possible care for service users.
- Analyses data to identify discrepancies and achieve quality standards.
- Collaborated with team of [7 UK] volunteers to meet needs of program participants and increase outreach.
- Attended in-person and online training to learn about volunteer roles, safety requirements and organizational goals.
- Focused volunteering efforts on supporting and expanding community-based work to meet needs of local residents.
Graduate Social Work Intern
Kitui County Government
01.2018 - 12.2018
- Met with faculty supervisor on regular basis to maintain ongoing communication regarding quality of performance.
- Participated in planning of research projects in collaboration with faculty supervisors and other research assistants.
- Took part in production of collaborative research reports and publications.
- Assisted faculty members with development and evaluation of instructional materials and curricula.
- Analyses and interpreted results of personal and joint research and generated original ideas based on outcomes.
Education
Bachelor of Science - BSc. Community Resource Management
Machakos University
Machakos County, Kenya2018
High School Level - KCSE
Malindi High School
Kilifi County2013
Skills
- Accurate Data Entry
- Client Support
- Documentation Expertise
- Digital Document Organization
- Systematic Organization
- Efficient Appointment Coordination
- Customer Engagement Strategies
- Reception Operations Management
- Time Management
- Efficient Mail Management
- Document Proofreading
- Microsoft office
- Confidentiality assurance
Accomplishments
- I have actively engaged in project monitoring and evaluation through conducting site visits, inspections, and meetings in relation to the slum upgrading project.
- I was involved in the educational sessions aimed at informing beneficiaries about the mortgage payment procedures for residential properties and market stalls as part of the TPA program.
- I collaborated with a team of eight officers from the department to develop a Relocation Action Plan (RAP) for the informal settlements of Kibera Soweto East Zone C&D, Mukuru Sepu, Kiambiu, and Mariguini.
- Documented and resolved unique card mismatch details by updating them in the Makao Bora Slum Upgrading Platform, resulting in client satisfaction.
Languages
Swahili, English
First Language
CERTIFICATION
Certificate of Participation in National Cohesion and Values- Directorate of National Cohesion and Values- August 2018
Hobbies
- Motor riding, community volunteering, visit to museums, brainstorming, reading, hiking.
Referees
- Mary Ndungu
Director; Slum Upgrading Department,
State Department for Housing and Urban Development
P.O Box 30119-00100 Nairobi, Kenya
Email. mawandu6@gmail.com
Phone; 0734778040
- Miriam Ngararu
Principal Clerical Officer,
Slum Upgrading Department,
State Department for Housing and Urban Development
P.O Box 30119-00100, Nairobi Kenya
Email. michciiku@gmail.com
Phone 0723923063
- Alex Kimanzi
County Secretary
Kitui County Government
P.O Box. 33-90200 Kitui
Email. alexkimanyi@yahoo.co.uk
Phone; 072453481
Timeline
Officer Support Staff
State Department for Housing and Urban Development
02.2022 - Current
Social Welfare Officer Intern
State Department for Housing and Urban Development
02.2021 - 02.2022
Volunteer Worker
Voluntary Service Overseas
02.2019 - 04.2019
Graduate Social Work Intern
Kitui County Government
01.2018 - 12.2018
Bachelor of Science - BSc. Community Resource Management
Machakos University
High School Level - KCSE
Malindi High School
Similar Profiles
SHARON TIROPSHARON TIROP
Project Planning and Management Intern at State Department of Housing and Urban Development.Project Planning and Management Intern at State Department of Housing and Urban Development.
Samson MboraSamson Mbora
Project Engineer at State Department for Housing and Urban Development; Kenya Informal Settlements Improvement ProjectProject Engineer at State Department for Housing and Urban Development; Kenya Informal Settlements Improvement Project
Tenishia TilleryTenishia Tillery
HUD Account Executive at U.S. Department of Housing and Urban DevelopmentHUD Account Executive at U.S. Department of Housing and Urban Development