LAWRENCE STEPHEN GITHUI MAINA
Nairobi
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
HEAD MIXOLOGIST
Inti by Jit
Nairobi, Kenya
01.2022 - Current
- Streamlined bar operations for increased efficiency through effective inventory management.
- Maximized profits by effectively managing labor costs through strategic scheduling of staff members during peak hours.
- Regularly assessed customer preferences, adjusting menu offerings accordingly to cater to diverse tastes while still aligning with the establishment''s brand identity.
- Provided exceptional hospitality to VIP clients, fostering long-lasting relationships that contributed to the establishment''s reputation as a top destination for discerning customers.
- Reduced waste and improved profit margins through precise measurement techniques and ingredient optimization.
- Enhanced team performance by providing comprehensive training on mixology techniques and best practices.
- Mentored junior bartenders in advanced mixology skills, facilitating their professional development within the industry.
- Developed signature cocktail menu, resulting in increased sales and positive customer feedback.
HEAD BARMAN
Sigona Golf Club
Nairobi, Kenya
09.2018 - 12.2021
- Streamlined inventory management for optimal stock levels and reduced waste.
- Collaborated with the management team to develop promotional events that boosted foot traffic during slow periods.
- Conducted regular staff meetings to discuss performance, address concerns, and share updates on business operations.
- Assisted in menu development, contributing innovative ideas for food pairings with beverages to enhance customers'' dining experiences.
- Managed cash handling procedures accurately, maintaining accountability for all transactions during shifts.
- Spearheaded staff training initiatives to improve bartending skills and knowledge of wine, spirits, and cocktails.
- Elevated overall guest experience by effectively addressing customer complaints and resolving issues promptly.
- Provided exceptional customer service while multitasking to handle high-volume orders during peak hours efficiently.
- Developed creative cocktail recipes, resulting in increased sales and positive customer feedback.
BARTENDER AND MIXOLOGIST
Thika Sports Club
Thika, Kenya
01.2016 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
HEADWAITER
KLUB IMAGE
Thika, Kenya
01.2014 - 12.2015
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waiter
MAGOMANO RESTAURANT
Kenol, Kenya
06.2012 - 12.2013
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Safety Training Awareness - Stcw
Primer Maritime Training Institute
Meru Kenya 12.2023
Bartending - Bartender
Deageo Bar Academy
Nairobi Kenya 01.2017
Computer certificate - Computer Knowledge
Thika & Global interlink computer college
01.2012
Kcse - High School certificate -
Thika & St Paul Gatuanyaga Secondary School
01.2011
Kcpe - primary school certificate -
Thika & Kamenu Primary School
01.2007
Skills
- Strong Communication Skills
- Expert Cocktail Creation
- Continuous Learning and Improvement
- Health and safety compliance
- Networking and relationship building
- Cost Control and Budgeting
- Quality Control and Assurance
- Event Planning and Execution
- Upselling and Cross Selling
Accomplishments
World class Kenya finalist 2023
Highball challenge winner 2023
Languages
English
Kiswahili
Aboutme - Objective
To develop a strong acumen in management and optimally apply the total of my abilities, interests, and acquired skills with appreciable industry, and productivity in my workplace by practicing my professional creativity with necessary discipline, diligence, and dedication as a proactive team player as to be of practical use and dependable of the entire organization in terms of goal and objective achievement in pursuit of organizational/companies mission and vision and its betterment.
References
- SOLOMON DEALMEIDA, The food Library by jit, +254701263222
- JOEL KALUVA, Meso restaurant by the food Library, +254759085404
- AGNES, Strathmore university, +254 716 486 314
- PURITY, Limuru country club, +254 722 267640
Timeline
HEAD MIXOLOGIST
Inti by Jit
01.2022 - Current
HEAD BARMAN
Sigona Golf Club
09.2018 - 12.2021
BARTENDER AND MIXOLOGIST
Thika Sports Club
01.2016 - 08.2018
HEADWAITER
KLUB IMAGE
01.2014 - 12.2015
Waiter
MAGOMANO RESTAURANT
06.2012 - 12.2013
Safety Training Awareness - Stcw
Primer Maritime Training Institute
Bartending - Bartender
Deageo Bar Academy
Computer certificate - Computer Knowledge
Thika & Global interlink computer college
Kcse - High School certificate -
Thika & St Paul Gatuanyaga Secondary School
Kcpe - primary school certificate -
Thika & Kamenu Primary School