Lawrence Kimasar
Nairobi
Summary
Senior IT and NOC professional with expertise in Telecom and ISP networks, including FTTH/FTTB, IP/MPLS, NOFBI and network troubleshooting. Skilled in IT support, cybersecurity, and web/software development (React.js, Python PHP, MySQL, WordPress). Experienced in customer engagement, incident management, SLA compliance, and mentoring junior staff to ensure reliable, secure, and high-performance operations.
Overview
1
1
year of professional experience
Work History
NOC
Geonet technologies
Nairobi, Kenya
08.2025 - Current
- Manage incidents, escalations and major outages, ensuring timely communication and resolution
- Coordinate with field engineers, contractors and third-party providers for OSP and last-mile restoration.
- Maintain accurate incident tickets, reports and RCA documentation.
- Ensure compliance with SLAs, KPIs and regulatory requirements.
- Manage escalations, prioritize faults based on customer impact and ensure SLA compliance.
IT Support
Geonet technologies
Nairobi
05.2025 - 08.2025
- Troubleshooting technical issues and fixing system faults
- Supporting software, emails, user accounts and access rights
- Installing, configuring and maintaining computers, printers and other hardware
- Assisting staff with IT-related problems
- Develop, maintain and support company websites.
Education
Bachelor of Science - Information And Communication Technology
Laikipia University
Laikipia12-2025
KCSE -
Emining Boys High School
Baringo11-2020
KCPE -
Kasisit Primary
Baringo11-2016
Skills
- Software & Web Development: Reactjs, Python, HTML, CSS, JavaScript, PHP, WordPress, MySQL, PostgreSQL, REST APIs, Github
- IT Support & Cybersecurity: Windows/Linux administration, Active Directory, backups & disaster recovery, firewall management, access control, threat detection & mitigation
- Network Monitoring & NOC: FTTH/FTTB, IP/MPLS, NOFBI, LOS & outage troubleshooting, OTDR analysis
- Customer Engagement: Incident communication, SLA/KPI reporting, escalation handling, service assurance
- Leadership & Process: Mentoring junior staff, ITIL/SOP compliance, RCA reporting, vendor & field team coordination
- Web Hosting & Deployment: cPanel, Plesk, DNS, SSL management, staging & production deployment
Timeline
NOC
Geonet technologies
08.2025 - Current
IT Support
Geonet technologies
05.2025 - 08.2025
Bachelor of Science - Information And Communication Technology
Laikipia University
KCSE -
Emining Boys High School
KCPE -
Kasisit Primary