Lawrence Kamau
Experienced Fiber Technician
Nairobi
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation and reporting. Demonstrated abilities in network equipment installation and maintenance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Field Supervisor
Camusat Kenya Ltd
01.2022 - 09.2024
- Monitor work performance and quality.
- Ensuring that all safety procedures and protocols are being followed.
- Investigating and resolving customer complaints.
- Kept teams on task to complete jobs assigned on time.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Inspected equipment and tools used for safe operation.
Field Technician
Camusat Kenya Ltd
02.2015 - 12.2021
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Kept detailed records of field measurements and data.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Configured new and existing equipment for optimal performance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Delivered high-quality work by diligently following standard operating procedures.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Managed to install at least 4 Gpon installations and 5 customer supports as per targets set.
Electrical Technician Intern
Meru County Government
01.2014 - 10.2014
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Assisted in new equipment installation.
Education
Technician Diploma - Electrical And Electronics Engineering
Zetech College
Nairobi 01.2011 - 09.2013
Skills
Materials Management
Safety Management
Technical Analysis
Equipment Installation
Field Operations
Professional Communication
Quality Assurance Controls
Time Management
Organizational Skills
Following safety practices
Team Collaboration
Customer Relations
Certifications
- Work at Height ( Fall arrest technician)
- Customer service training
- First aid training
- Defensive driving
- Safety and health
- Project management
- Fire marshall training
Referee
- David Wambua, Head of Operations Camusat Kenya. 0719643940.
Timeline
Field Supervisor
Camusat Kenya Ltd
01.2022 - 09.2024
Field Technician
Camusat Kenya Ltd
02.2015 - 12.2021
Electrical Technician Intern
Meru County Government
01.2014 - 10.2014
Technician Diploma - Electrical And Electronics Engineering
Zetech College
01.2011 - 09.2013
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