Laveen Mutira

A dynamic and high-performing Communication professional with 13+ years of experience impacting positive organizational outcomes through strategic planning, relationship building, and project management. Confident in ability to collaborate effectively with cross-functional colleagues to solve complex, high-stakes problems. Eager to leverage a diverse range of talents in a new and engaging professional setting. A self-starter and articulate champion of inclusive approaches to improve people experiences. Committed to continuous improvement and contributing to team success.

Life Philosophy

Change cannot be put on people. The best way to instill change is to do it with them. Create it with them. Lisa Bodell

I am a mentor with the Emerging Leaders Foundation interacting with three (3) young women fellows in the pursuit of fulfillment and a sense of purpose in their career and personal lives

• Recognition for Stellar Performance in the seamless planning and coordination of the SGS 3rd Surveillance Audit, Nairobi, March 2022 - Commendation by Head of Division, Performance Management, Kenya Revenue Authority
• Recognition for Excellent Performance, Nairobi, August 2019, 2015 - Commendation by Human Resources Division, Kenya Revenue Authority to acknowledge best performing employees
• Recognition for the successful organization of Capacity Building Master of Training, Nairobi, July 2010 - Commendation by Head of Department, Marketing and Communication, Kenya Revenue Authority
• Best Customer Service Staff 2008, Nairobi, September 2008 - Awarded by Branch Retail Manager, Nairobi, Kenya Commercial Bank Limited

• Achieved 100% vacation rate for 32 employees on performance improvement program through one-on-one interventions
• Improved quality of business units’ performance reports through coaching, training and monitoring interventions leading to 33% increase in reporting compliance within one month
• Presented market survey report on digital communication insights to Business Leaders, securing project funding of US $ 600,000 for implementation of interactive corporate website
• Collaborated with World Customs team based in Belgium and delivered WTO side event at KRA premises that was attended by 120 high-profile international delegates
• Delivered inaugural Top Ten Service Excellence award for Kenya Revenue Authority (KRA) awarded by Institute of Customer Experience (ICX) for launching experiential Customer Service Week campaign in October 2015
• Organized strategic stakeholder engagement forums and coordinated media engagement activities during implementation of VAT Act 2013 leading to policy endorsements by key partners, price regularization of essential goods, and recruitment of 2800+ new VAT taxpayers within first month of policy implementation
• Designed Tax Education Outreach Programme focused on advocating social value of voluntary compliance gaining reach of 47,000+ youth and 2600+ teachers in secondary schools nationwide

• Working with people: Builds healthy relationships at workplace and leverages influential nuances to collaborate effectively with colleagues. Led team of seven (7) staff in rolling out global Customer Service Week 2015 campaign resulting in KRA being recognized among Top Ten organizations for Service Excellence Awards
• Strategic and creative thinking: Projects mindset of embracing new possibilities, adaptability, and pitching new solutions. Partnered with multi-stakeholder groups in re-engineering Travel requisition process from 19 to 10 steps through discovery sessions
• Drives for results: Keen and quick in understanding and responding to dynamic business situations to conceptualize and execute both solutions and improvements. Researched/analyzed pending bills data and proposed rationalization of 100 licenses for source-to-pay transactions enabling KRA to achieve US $12,000 annual cost savings on license renewals

Change cannot be put on people. The best way to instill change is to do it with them. Create it with them. Lisa Bodell