Laurine Adisa

Dynamic and dedicated professional with experience at Kcb Bank Group, excelling in customer service and teamwork. Proven ability to enhance digital banking experiences and support operational efficiency. Skilled in data entry and public speaking, committed to continuous improvement and community outreach, ensuring high client satisfaction and effective collaboration.

Energetic Volunteer offering outstanding telephone etiquette, social media, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.

Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.

• Collaborated with team of [Number] in the development of [Project name].
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

My Referees are the following:

1.  Eric Amugune

Senior Manager Solutions

KCB Retail Digital Transaction Banking Unit

Head Office,

PO Box 48400-00100

Nairobi.

Telephone 0722250322

Email eamugune@kcbgroup.com

2. Teresiah Mueni Muli

Byrammotech solutions

Telephone 0706752432

tesieyvonne@gmail.com