Excel and powerpoint
Laurine Abuya
Marketing
Nairobi,30
Summary
Dynamic professional with a proven track record in environmental health and customer service, notably with DAMA Services. Demonstrates expertise in promoting responsible waste management and resolving public health nuisances, contributing to enhanced urban cleanliness. Skilled in safety engineering and building rapport, consistently driving increased sales revenue and customer loyalty through effective strategies and empathetic dispute resolution.
High-performing expert with substantial experience in developing and implementing safety and health programs. Designs comprehensive safety protocols, conducts thorough hazard assessments, and delivers impactful education. Possesses strong knowledge of OSHA regulations and remains committed to promoting industrial hygiene and environmental health.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Environmental Health Officer
DAMA Services
Nairobi, Nairobi Province
10.2023 - Current
- Promoted responsible waste management among 5,000+ households, resulting in a 20% reduction in waste-related complaints and contributing to a cleaner urban environment.
- Investigated and resolved over 150 public health nuisance complaints annually, achieving a 95% resolution rate within 48 hours.
- Conducted regular water quality testing at 25 key sites, preventing potential contamination and ensuring 100% compliance with local and national safety standards.
- Initiated 35+ enforcement actions annually, including improvement notices, prohibition orders, and penalty notices, resulting in a 30% increase in regulatory compliance among targeted entities.
- Took photographs, films or audio or visual recordings of premises for official record-keeping.
- Reviewed building plans for compliance with environmental health regulations, safeguarding occupants'' well-being from potential hazards.
Customer Service Representative
Kenya Power Lightning Company
01.2024 - 03.2024
- Resolved 95% of customer complaints with empathy, resulting in a 30% increase in customer loyalty and repeat business.
- Managed 20+ high-stress situations weekly, maintaining professionalism under pressure and achieving a 98% conflict resolution success rate.
- Enhanced customer satisfaction scores by 25% by promptly addressing concerns and providing accurate information within 24 hours.
- Responded to 50+ customer requests daily for products, services, and company information, maintaining an accuracy rate of 99%.
Sales Manager
Jabura Cocacola Distributor Company
Kisumu, Kisumu
11.2020 - 11.2021
- Handled customer relations issues, achieving a 98% resolution rate and enhancing overall client satisfaction by 30%.
- Increased sales revenue by 25% over a 12-month period through the development and implementation of effective sales strategies.
- Maintained relationships with 150+ existing customers and acquired 50 new clients by identifying their needs and offering tailored services.
- Built long-lasting client relationships, leading to a 40% increase in repeat business through excellent customer service and consistent follow-ups.
- Developed and maintained positive relationships with clients across three assigned sales territories, achieving a 20% growth in market share.
Education
Bachelor of Arts - Marketing Management And Research
STRATHMORE UNIVERSITY
Nairobi, Kenya 01.2021 - Current
Associate of Arts - Diploma in Business Management
STRATHMORE UNIVERSITY
Nairobi, Kenya 01.2019 - 12.2020
Skills
Safety engineering
Software
Interests
Cooking
Singing
Teamwork
Cooking
I like making dishes that make people happy and want more at most times.
Timeline
Customer Service Representative
Kenya Power Lightning Company
01.2024 - 03.2024
Environmental Health Officer
DAMA Services
10.2023 - Current
Bachelor of Arts - Marketing Management And Research
STRATHMORE UNIVERSITY
01.2021 - Current
Sales Manager
Jabura Cocacola Distributor Company
11.2020 - 11.2021
Associate of Arts - Diploma in Business Management
STRATHMORE UNIVERSITY
01.2019 - 12.2020
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