LAUREEN RISPAH MBEWA
Supply Chain Management
Nairobi
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Cashier
MIRROR SCHOOL OF BEAUTY
01.2024 - 05.2025
- Operated cash register efficiently, processing transactions with accuracy and speed to enhance customer experience.
- Managed cash handling procedures, ensuring all transactions were reconciled at end of shifts to maintain financial integrity.
- Assisted in training new staff on register operations and customer service protocols, fostering a knowledgeable team environment.
- Monitored inventory levels during shifts, alerting management to low stock items to support timely replenishment efforts.
- Resolved customer inquiries and concerns promptly, utilizing strong communication skills to maintain positive relationships with clientele.
- Collaborated with team members during busy periods to streamline service delivery, reducing wait times for customers significantly.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Marketing officer
Setpess Events
09.2022 - 11.2023
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Developed innovative and targeted collateral to support overall branding objectives.
- Utilized detailed market research, specific population demographics and lifestyle data to identify product target markets.
- Increased consumer retention by reactivating dormant consumers through retention campaigns.
- Incorporated product changes into marketing messages to drive customer engagement and increased sales by 10%.
- Managed over 50 customer calls per day.
Tour Consultant
Vacay Interprime Safaris
03.2021 - 06.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Helped at least 8 customers with passport and visa applications per day.
Assistant Human Resource Manager
Kenya Wild Service
05.2020 - 02.2021
- Filed employee paperwork in compliance with labor laws regulations.
- Liaised between multiple business divisions to improve communications.
- Managed employee compensation plans.
- Coordinated technical training and personal development classes for staff members.
- Tour guiding.
- Taking inventory.
- Scanned and maintained confidential employee information and records.
- Entered information for 20 employees into Quick book.
Education
Bachelor of Science - Supply Chain Management
THE CO-OPERATIVE UNIVERSITY OF KENYA
01.2020 - 12.2023
Diploma - Tourism Management
THE CO-OPERATIVE UNIVERSITY OF KENYA
01.2018 - 12.2019
KCSE - Kenya Certificate of Secondary Education (KCSE)
A.I.C Chebisas Girls' High School
01.2014 - 08.2017
KCPE - Kenya Certificate of Primary Education
Baraka Primary Education
01.2005 - 08.2013
Skills
Customer service
Cash handling
Cash register operation
Payment collection
Time management skills
Work ethic and integrity
Customer service excellence
Payment processing
Customer assistance
Interests
Socializing
Teaching
Reading
Community Service
Youth activities
Timeline
Cashier
MIRROR SCHOOL OF BEAUTY
01.2024 - 05.2025
Marketing officer
Setpess Events
09.2022 - 11.2023
Tour Consultant
Vacay Interprime Safaris
03.2021 - 06.2022
Assistant Human Resource Manager
Kenya Wild Service
05.2020 - 02.2021
Bachelor of Science - Supply Chain Management
THE CO-OPERATIVE UNIVERSITY OF KENYA
01.2020 - 12.2023
Diploma - Tourism Management
THE CO-OPERATIVE UNIVERSITY OF KENYA
01.2018 - 12.2019
KCSE - Kenya Certificate of Secondary Education (KCSE)
A.I.C Chebisas Girls' High School
01.2014 - 08.2017
KCPE - Kenya Certificate of Primary Education
Baraka Primary Education
01.2005 - 08.2013
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