LAUREEN NABWIRE
Travel Logistics Officer
Nairobi
Summary
Highly organized and detail-oriented Travel Logistics Officer and Customer Service Executive with 6 years of experience in handling domestic and international travel arrangements. Proficient in liaising with travel agents, obtaining visas, and coordinating logistics to ensure efficient and cost-effective travel for staff and visitors. Adept at providing excellent customer service and support. Seeking to leverage expertise in travel logistics in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Travel Logistics Officer
United State Refugee Admission Program/CWS, RSC
11.2023 - Current
- Request domestic and international flight schedules, itineraries, bookings, and tickets from local travel agents for efficient and cost-effective travel
- Coordinate with relevant embassies to obtain visas for staff travel and make necessary arrangements
- Prepare travel authorizations for all travelling staff and maintain updated shared logistics resources
- Liaise with Logistics officers in regional offices and UNCHR/IOM partners for travel facilitation
- Monitor travel budget, raise requisitions, and reconcile payments using ERP system.
Interpreter Support Assistant
United State Refugee Admission Program/CWS, RSC
03.2023 - 09.2023
- Provide training to RSC staff and Contract Interpreters in sub-Saharan Africa
- Assist in managing Interpreter mailbox and support Program Integrity Specialist on investigations
- Translate materials as required and coordinate with Data Integrity for reports
- Maintain current knowledge of the United States Refugee Admissions Program.
Back Office Travel Consultant Executive
Kenya Airways PLC
01.2020 - 02.2023
- Coordinated domestic and international flight schedules, itineraries, bookings, and tickets
- Reviewed issues raised in logs after customer travel completion and updated feedback
- Received and reconciled payments using Amadeus booking tool.
Contact Centre Travel Agent
Kenya Airways PLC
10.2017 - 12.2019
- Responded to customer inquiries via Live Chat and phone calls, adhering to company policies
- Processed order transactions, provided detailed itineraries, and resolved issues
- Achieved high satisfaction rating through proactive resolutions of customer issues.
Travel Consultant
Nina Tours and Travel
06.2017 - 10.2017
- Processed order transactions, provided detailed itineraries, and managed reservations
- Responded to customer inquiries, assisted with bookings, and facilitated refunds/cancellations.
Education
Bachelor of Business Administration and Management -
St. Paul’s University
05.2023 -
Diploma in Tours and Travel (Consultant Level) - undefined
International Air Travel Association
09.2016 - 05.2016
Diploma in Tours and Travel (Foundation Level) - undefined
International Air Travel Association
02.2016 - 05.2016
Skills
Digital Data Analyticsundefined
Skills
- Customer
Timeline
Travel Logistics Officer
United State Refugee Admission Program/CWS, RSC
11.2023 - Current
Bachelor of Business Administration and Management -
St. Paul’s University
05.2023 -
Interpreter Support Assistant
United State Refugee Admission Program/CWS, RSC
03.2023 - 09.2023
Back Office Travel Consultant Executive
Kenya Airways PLC
01.2020 - 02.2023
Contact Centre Travel Agent
Kenya Airways PLC
10.2017 - 12.2019
Travel Consultant
Nina Tours and Travel
06.2017 - 10.2017
Diploma in Tours and Travel (Consultant Level) - undefined
International Air Travel Association
09.2016 - 05.2016
Diploma in Tours and Travel (Foundation Level) - undefined
International Air Travel Association
02.2016 - 05.2016
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