LAUREEN AWUOR KOLEK
Front Office Manager
Nairobi
Summary
Competent professional with a focus on organizational efficiency and analytical problem-solving. Strong team collaboration skills and a commitment to client engagement. Proven adaptability in various work environments, with a talent for data analysis to support strategic conclusions. Eager to enhance business management experience while contributing to team success.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Gardaworld Security Limited
09.2024 - Current
- Delivered exceptional front office services to guests and clients visiting office.
- Managed all calls and inquiries at reception, ensuring professional communication.
- Collaborated closely with administration manager to streamline office operations.
- Provided administrative support to animal nutrition sales team, enhancing workflow efficiency.
- Maintained accurate record keeping and inventory management for assigned office property.
- Played key role in procurement process, facilitating timely acquisitions.
Operations Supervisor
Valen Dishes
05.2022 - 08.2024
- Managed daily operations to enhance efficiency and productivity.
- Ensured timely stock requisition to maintain optimal inventory levels.
- Prepared monthly balance sheets to provide accurate financial insights.
- Coordinated outside catering activities for special events and meetings.
- Welcomed new employees, facilitating smooth onboarding processes.
- Monitored employee time management to promote accountability and punctuality.
- Resolved customer disputes promptly to maintain satisfaction and loyalty.
Credit officer
Premier credit limited
12.2020 - 04.2022
- Sold loan products to customers, exceeding sales targets consistently.
- Acted as brand ambassador to enhance company visibility and reputation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Marketed company products through targeted promotional strategies.
- Participated in marketing campaigns, contributing to increased brand awareness.
Accounts intern
Afya Sacco Limited
01.2020 - 04.2020
- Managed personal accounts for members, ensuring accuracy and confidentiality.
- Prepared resignation accounts to facilitate smooth transitions.
- Executed office errands to support daily operations.
- Maintained bookkeeping and file entry for efficient record-keeping.
Education
Bachelors degree - Strategic business management
Jomo Kenyatta University of Agriculture and Technology
01-2020
High school - undefined
Ngiya girls high school
01-2016
Skills
Advanced computer skills
Possess Knowledge in basic software applications, including applications in MS Word, MS Teams Access, Excel, and PowerPoint
Accurate keyboard skills
Proficient in the use of email and the internet
Key competencies and skills
Confidence, confidentiality, and adaptability
Organization and planning
Time management skills
Communication skills both verbal and written
Problem-solving
Customer service
Teamwork
Analytical skills
References
- Joy, Aono, Member Personal Accounts supervisor, joyaono@gmail.com, +254710827373, Afya Sacco Limited, Nairobi
- Humphrey, Kabuchu Gacheru, Supervising credit officer, kabuchuhumphrey@gmail.com, +254710636812, Premier credit limited, Nairobi
- Kennedy, Adawo, Human Resource Manager, Kennedy.adawo@garda.com, +254711501439, Gardaworld Security Ltd
Extracurricular Activities
Engaged in peer tutoring in Languages and Sciences. Good in sports: basketball A member of the Red Cross society in jkuat. Volunteering in Charitable activities. Engaged in peer tutoring in Languages and Sciences. Good in sports: basketball A member of the Red Cross society in jkuat. Volunteering in Charitable activities.
Timeline
Front Office Manager
Gardaworld Security Limited
09.2024 - Current
Operations Supervisor
Valen Dishes
05.2022 - 08.2024
Credit officer
Premier credit limited
12.2020 - 04.2022
Accounts intern
Afya Sacco Limited
01.2020 - 04.2020
High school - undefined
Ngiya girls high school
Bachelors degree - Strategic business management
Jomo Kenyatta University of Agriculture and Technology