Laura Njeri Muohi
Nairobi,Kenya
Summary
Patient and hardworking, customer-focused professional with experience in fast-paced hospitality environments. Skilled in handling transactions and ensuring customer satisfaction with utmost integrity. Adept at multitasking and maintaining composure during busy periods, contributing to smooth and efficient operations.
Offering reliability and strong interpersonal skills with knack for customer service. Knowledgeable about handling cash transactions, managing point-of-sale systems, and maintaining clean work environment. Ready to use and develop communication, problem-solving, and organizational skills in customer/consumer facing roles with minimum supervision coupled with team player capabilities designed to meet business objectives.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work history
Restaurant cashier
Simbisa Brands t/a Grill Shack
Nairobi, Nairobi Province
08.2023 - Current
- Contributed ideas during team meetings on how to enhance the overall restaurant experience.
- Facilitated smooth operations during busy periods with multi-tasking abilities.
- Balanced cash drawer at end of shift for precise bookkeeping.
- Managed cash register for accurate transactions.
- Offered help where needed, contributing to team efforts towards achieving targets.
Waitress
Simbisa Brands t/a Ocean Basket
Westgate mall
08.2022 - 07.2023
- Enhanced guest satisfaction through attentive and prompt service.
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Waitress
Simbisa Brands t/a Grill Shack
Nairobi, Nairobi Province
02.2018 - 07.2022
- Provided top-notch service to customers, improved overall dining experience.
- Maintained clean and organised dining area for customer comfort.
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Accurately took orders, making menu recommendations as appropriate.
- Greeted customers, presented menus and shared information about available special items.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Education
Diploma - Hospitality Management
Nairobi Institute of Business Studies
01.2017 - 05.2018
Certificate - Hospitality Management
Zetech University
01.2016 - 12.2016
Certificate - Computer proficiency
01.2015 - 12.2015
Kenya Certificate of Secondary Education - undefined
Gathambi Girls Secondary School
01.2011 - 01.2014
Kenya Certificate of Primary Education - undefined
Gathaithi Upper Primary School
01.2000 - 01.2010
Skills
- Customer relations
- Attention to Detail
- Point of sale system operation
- Cash and payment management
- Excellent verbal communication
- Customer engagement
- Table booking management
Hobbies
- Socializing
- Reading
- Travelling
Timeline
Restaurant cashier
Simbisa Brands t/a Grill Shack
08.2023 - Current
Waitress
Simbisa Brands t/a Ocean Basket
08.2022 - 07.2023
Waitress
Simbisa Brands t/a Grill Shack
02.2018 - 07.2022
Diploma - Hospitality Management
Nairobi Institute of Business Studies
01.2017 - 05.2018
Certificate - Hospitality Management
Zetech University
01.2016 - 12.2016
Certificate - Computer proficiency
01.2015 - 12.2015
Kenya Certificate of Secondary Education - undefined
Gathambi Girls Secondary School
01.2011 - 01.2014
Kenya Certificate of Primary Education - undefined
Gathaithi Upper Primary School
01.2000 - 01.2010
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