LAURA KABIBI
Nairobi,Kenya
Summary
Customer-focused professional with experience in customer care, administration, sales, and e-commerce support. Known for resolving customer issues efficiently, improving satisfaction, and supporting business operations in fast-paced environments. Strong communication, organization, and teamwork skills with a commitment to delivering excellent service.
Overview
4
4
years of professional experience
Work History
Customer Care / Content Writer
Suuq Express Online Shop
Nairobi, Kenya
01.2018 - 06.2018
- Managed customer inquiries via phone and online platforms.
- Updated online product listings and supported content management.
- Tracked customer orders and facilitated product sales.
- Provided timely support to improve customer satisfaction.
Secretary
Mahadi Oil Ltd
Nairobi, Kenya
01.2016 - 01.2017
- Maintained records, filing systems, and documentation.
- Prepared meeting minutes and coordinated board meetings.
- Supported administrative operations and office organization.
Customer Care Executive
Kenya Online Trade & Ecommerce
Nairobi, Kenya
01.2015 - 01.2016
- Handled high-volume customer calls and online inquiries.
- Updated product information and supported online sales operations.
- Managed workload efficiently in a deadline-driven environment.
- Prepared performance and sales reports for management.
Sales Officer
Weetabix Kenya
Mombasa, Kenya
01.2014 - 12.2014
- Coordinated promotional marketing activities.
- Recorded and analyzed sales performance data.
- Achieved sales targets through customer engagement.
Sales Officer
PZ Cussons
Kilifi, Kenya
01.2014 - 12.2014
- Trained and supervised sales team members.
- Promoted products and built customer loyalty.
- Prepared sales analysis reports.
Sales Officer & Customer Care
Kevian
Mombasa, Kenya
- Coordinated deliveries and maintained sales records.
- Handled customer inquiries and complaints professionally.
- Provided reception support when required.
Customer Care Representative
Enns Valley Bakery
Mombasa, Kenya
- Assisted customers with product selection and inquiries.
- Promoted bakery products and supported sales growth.
- Trained new customer care and sales representatives.
Education
Diploma - Business Management
Kenya Institute of Management
Certificate - Customer Service, Marketing & Life Skills
KEPSA
Certificate - Computer Packages
Data Networks Institute
KCSE -
Moi Girls Kadzonzo Secondary School
KCPE -
Bamburi Junior Academy
Skills
- Customer Service
- Complaint Resolution
- Administrative Support
- Office Coordination
- Sales
- Product Promotion
- Order Processing
- Tracking
- Content Updates
- Data Entry
- Communication
- Team Collaboration
- Record Keeping
- Reporting
Hobbies and Interests
- Travelling
- Networking
- Crossword Solving
References
Available upon request.
Languages
English
Upper Intermediate
B2
Timeline
Customer Care / Content Writer
Suuq Express Online Shop
01.2018 - 06.2018
Secretary
Mahadi Oil Ltd
01.2016 - 01.2017
Customer Care Executive
Kenya Online Trade & Ecommerce
01.2015 - 01.2016
Sales Officer
Weetabix Kenya
01.2014 - 12.2014
Sales Officer
PZ Cussons
01.2014 - 12.2014
Sales Officer & Customer Care
Kevian
Customer Care Representative
Enns Valley Bakery
Diploma - Business Management
Kenya Institute of Management
Certificate - Customer Service, Marketing & Life Skills
KEPSA
Certificate - Computer Packages
Data Networks Institute
KCSE -
Moi Girls Kadzonzo Secondary School
KCPE -
Bamburi Junior Academy