Latisha Njuguna
Nairobi,Kenya
Summary
Dynamic Shop Assistant at Faith Wanjiru, adept in customer service and inventory management. Proven ability to enhance sales through effective problem resolution and data analysis. Recognized for fostering strong vendor relationships and maintaining a professional appearance, ensuring seamless store operations and exceptional customer engagement.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Shop Assistant
Faith wanjiru
Nairobi, Kenya
01.2025 - 03.2026
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store presentation.
- Managed inventory levels and restocked shelves as needed.
- Processed customer transactions accurately and efficiently.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Collaborated with other staff members to ensure seamless operations within the store.
- Processed online orders accurately and timely for delivery or pickup in-store.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Monitored security cameras for suspicious activity within the store premises.
- Identified opportunities to increase sales through cross-selling techniques.
- Developed strong relationships with vendors to ensure timely delivery of goods.
- Followed all safety and security procedures to minimize risks.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Certificate - Information Technology
KCA
Nairobi, Kenya 04.2025 - 04.2026
Happyland Girls Senior School
Kajiado, KenyaSkills
- Customer service
- Inventory management
- Problem resolution
- Data analysis
- Time management
- Team collaboration
- Technical support
- Effective communication
- Records management
- Technical knowledge
- Adaptability and flexibility
- Marketing strategies
- Customer engagement
- Safety procedures
- Friendly and helpful
- Basic mathematics
- Dispute mediation
- Complaint handling
- Honest and dependable
- Strong communication and interpersonal skills
- Sales techniques
- Decision-making
- Organizational skills
- Verbal and written communication
- Project management
- Technical troubleshooting
- Conflict resolution
- Emergency response coordination
- Leadership qualities
- Relationship management
- Safety briefings
- Medical intervention
- Cleanliness and sanitation
- Professional appearance
Timeline
Certificate - Information Technology
KCA
04.2025 - 04.2026
Shop Assistant
Faith wanjiru
01.2025 - 03.2026
Happyland Girls Senior School