Lancer Ngala

Work History

Email Outreacher

The Links Guy

04.2024 - 12.2024

Successfully conducted over 200 email outreach campaigns for global clients, including Breezit, Lobster Anywhere, Poshmark, Acuity Training, and Bodyartforms.
Managed and responded to over 500+ email conversations monthly, ensuring prompt communication and fostering strong relationships with key stakeholders.
Wrote persuasive email copy using proven frameworks and data-driven insights, leading to a 20% increase in link placements compared to previous campaigns.
Developed and maintained detailed outreach schedules, ensuring all emails were prepared, reviewed, and sent ahead of client deadlines.
Delivered weekly progress updates and monthly performance reports to the strategy team, showcasing measurable successes and areas for optimization.
Regularly communicated with the strategy team, including the CEO, to align outreach campaigns with overall client goals and strategies.
Participated in virtual meetings and online discussions, sharing best practices and contributing to improvement in team-wide outreach efficiency.
Negotiated with and built rapport with key contacts, resulting in a higher success rate in acquiring premium back-links for clients.
Cultivated long-term relationships with key partners, creating opportunities for repeat collaborations and client retention.

Email & SMS Campaign & Flow Planner

Essence of Email

11.2022 - 09.2023

Spearheaded client relations as the primary point of contact, addressing inquiries and concerns with professionalism and expertise.
Conceptualized, planned, and executed a minimum of 15 email marketing campaigns monthly, consistently achieving delivery goals of over 200,000 email deliveries per month.
Drove campaign success by ensuring the seamless execution of campaigns, SMS strategies, and flows, resulting in remarkable open rates of up to 82%, click rates of up to 2%, and click-through rates of up to 1.8%.
Innovated marketing strategies through in-depth product and service research, collaborating closely with the design team to transform ideas into captivating campaigns.
Collaborated with diverse clients, including Fire Protection Online, Leisure Shop Direct, Fit Men Cook, and Microcom, managing campaigns with an average value of $51,173 and contributing to creative concepts for campaign and flow calendars.
Maintained weekly campaign theme reports for the client accounts, monitoring and tracking performance, while contributing to revenue growth.
Tailored campaigns for specific subscriber segments based on strategic insights, enabling personalized and targeted marketing.
Showcased technical prowess in utilizing various email marketing software and ESPs, including Asana, Klaviyo, Omnisend, Stripo, and more.
Performed dynamic product updates and made small design edits directly within Klaviyo, ensuring content was visually appealing and aligned with brand guidelines.

Operations Associate & Admin

Suekar Freight Limited

11.2020 - 06.2021

Meticulously performed data entry tasks and maintained a comprehensive filing system for consignment and client information, streamlining the tracking of clearing processes.
Proficiently managed critical clearance and shipment documents, such as bills of lading, release orders, airway bills, and commercial invoices, ensuring accurate and efficient document handling.
Collaborated closely with the Operations Manager to monitor and track shipments through the company's systems, prioritizing timely clearance to minimize storage charges.
Created, compiled, and efficiently dispatched necessary documents to various shipping lines for paperwork processing, like delivery orders.
Generated and promptly delivered provisions to clients facilitating prompt settlement of pending invoices, which contributed to improved cashflow management.
Prepared and maintained daily reports on al import and export shipments, proactively identifying and addressing potential issues to prevent shipment loss or delays.
Fostered strong client relationships by maintaining regular communication and providing timely updates on shipment statuses, addressing inquiries, resolving concerns, and ensuring a smooth shipping experience.
Played a pivotal role in freight forwarding activities, skillfully negotiating rates with carriers, facilitating the clearance process, and monitoring shipments to
ensure on-time deliveries.
Supported the management of shipments, ensuring strict compliance with customs regulations.
Collaborated seamlessly with carriers, warehouse personnel, and team members to oversee the movement of goods and proactively manage potential delays.
Diligently prepared and submitted import/export documents, securing the necessary permits required for processing and clearance of paperwork, maintaining a high level of accuracy and compliance throughout.

Bartender

Olarro By Smith Hotel

01.2020 - 02.2020

Diligently tracked and managed stock activity, maintaining precise records that played a pivotal role in effective inventory management.
Demonstrated creativity in mixology by consistently crafting and presenting avant-garde cocktails. This creative approach not only delighted customers but also
contributed to a unique and memorable bar experience, driving repeat business.
Spearheaded efficient restocking and replenishing of inventory and supplies, ensuring seamless bar operations.
Maintained a commitment to providing exceptional customer service by actively engaging with patrons, attentively taking orders, and delivering prompt and
personalized service.
Played a vital role in supporting the hotel restaurant by efficiently dispensing beverages and facilitating smooth beverage service during meal times.

Food Service Personnel

The Smith Hotel

09.2019 - 01.2020

Developed, monitored, and generated detailed stock reports, including opening and closing stocks, and accurately predicted incoming beverage deliveries to ensure inventory accountability and prevent shortages.
Successfully planned, coordinated, and managed various events both on and off-site, ensuring precise execution, meeting customer preferences, and enhancing customer feedback.
Managed orders, providing exceptional hospitality to elite guests, and maintaining a clean and well-organized restaurant environment in alignment with the hotel's standards.
Consistently executed daily opening and closing duties following established side-work checklists and optimizing workflow efficiency.
Collaborated effectively with a team of four bartenders to deliver outstanding customer service and craft top-quality cocktails, especially during high-demand situations.
Assisted the procurement manager periodically with stock-taking and inventory accountability tasks, contributing to operational efficiency and accuracy.

Summary

Overview

Work History

Email Outreacher

Email & SMS Campaign & Flow Planner

Operations Associate & Admin

Bartender

Food Service Personnel

Education

Bachelor - Procurement and Logistics

Diploma - Procurement and Logistics

Diploma - Catering and Hospitality Management

Skills

Certification

Languages

Accomplishments

Timeline

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