Lameck Mito

Results-driven Customer Service Supervisor with expertise in team management and customer support oversight. Proven ability to enhance service quality and improve customer satisfaction through strategic performance control and effective problem-solving. Driven Customer Service Supervisor with a focus on team management, employee training, and quality assurance. Committed to enhancing customer satisfaction through effective problem-solving and performance tracking.

• Volunteering & Community Service – e.g., mentoring youth, organizing charity events, or participating in local initiatives.
• Professional Associations – active membership in communication, business, or industry-related groups.
• Workshops & Seminars – attending or organizing training on leadership, customer service, or public speaking.
• Public Speaking / Debating – involvement in clubs, Toastmasters, or panel discussions.
• Sports / Fitness – activities like football, athletics, or gym, showing teamwork and discipline.
• Creative Pursuits – blogging, photography, or content creation (if relevant to communication or PR).
• Event Organization – helping plan professional, social, or corporate events.
• Continuous Learning – online courses (Coursera, Udemy, LinkedIn Learning, etc.).

• Employee of the Month (x2) – Recognized for outstanding leadership and exceeding customer satisfaction goals.
• Service Excellence Achievement – Reduced customer complaints by 20% through improved issue-resolution processes.
• Successfully led and trained a team of 10+ agents, achieving 95% service level compliance.
• Promoted from Customer Service Agent to Supervisor within 18 months, based on strong performance and leadership skills.
• Spearheaded a knowledge-sharing initiative that reduced onboarding time for new hires by 30%.
• Organized and facilitated team-building sessions, improving employee morale and collaboration