LAGAT STEPHEN KIPKOSGEI

Devised incentive programmes for high-performing partners, boosted motivation levels across channels.

• Maintained up-to-date knowledge of industry developments enabling proactive changes to strategy when required.
• Resolved conflicts promptly amongst partners, maintained harmonious professional relationships.
• Established strong relationships with channel partners by providing consistent support and communication.
• Analysed sales data regularly to identify areas of improvement in the strategies deployed.
• Collaborated with sales and marketing teams to implement strategic initiatives, optimised brand exposure.
• Led team training sessions for product knowledge enhancement, boosted overall sales performance.
• Participated actively in weekly meetings shedding light on progress made and presenting future goals.
• Managed contract negotiations to secure profitable terms and conditions.
• Identified potential partnerships through diligent market research, increased channel diversity.
• Juggled multiple tasks simultaneously whilst keeping a keen eye on details.
• Attended regular networking events to foster new connections, expanded company's reach within the industry.
• Monitored competitive activities in the market using tracking tools, stayed ahead of industry trends.
• Grew Average Transaction Value by implementing proven sales strategies.
• Oversaw planning and execution of targeted sales and marketing strategies.
• Managed team of 20 staff, driving performance with motivational strategies to exceed sales targets.
• Maintained ownership of agent and merchant acquiring sales pipeline, sourcing and developing new business opportunities to drive sales.

• Assisted in the preparation of reports, contributing to strategic planning efforts.
• Resolved queries with detailed product knowledge.
• Ensured security measures, minimising risk of fraudulent activity.
• Performed daily cash drawer reconciliation to maintain accuracy.
• Implemented new bank policies to enhance operational efficiency.
• Handled sensitive information discreetly, safeguarding client confidentiality.
• Balanced vaults and ATMs, ensuring optimal cash availability.
• Identified potential sales leads whilst delivering excellent service.
• Provided customer records on demand, including account statements and copies of checks.

• Mathematics and Business Studies teacher

• Teller/customer service officer