Lael Alpha
Sales Representative
Nairobi, Nairobi Province
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
7
7
years of professional experience
Work History
Sales Officer
Excel Leadership Training Institute
Nairobi Kenya
01.2023 - Current
- Assisted in designing promotional materials for new product launches, creating awareness among customers and generating interest.
- Set personalized targets for individual team members based on their strengths leading to better focus on specific tasks resulting in improved performance.
- Participated in regional sales meetings sharing best practices with other branches enabling exchange of ideas for collective growth.
- Coordinated with various departments such as operations ensuring smooth functioning of day-to-day activities supporting seamless customer experience.
- Mentored junior sales staff, fostering a supportive team environment that led to improved performance and higher morale.
- Fostered a culture of teamwork, open communication, and continuous learning within the branch contributing to higher employee satisfaction.
- Increased branch sales revenue by implementing targeted marketing strategies and cultivating strong customer relationships.
- Streamlined sales processes for enhanced efficiency, resulting in increased productivity and higher sales figures.
Sales Officer
NAYA KENYA
Nairobi, Nairobi Province, Kenya
06.2021 - 05.2022
- Utilized data-driven decision-making methods when crafting strategic plans that resulted in better allocation of resources.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
- Delivered compelling presentations to clients, showcasing product features and benefits.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Negotiated contracts successfully, securing profitable deals for the company.
- Streamlined sales processes by implementing efficient CRM systems and tools.
Sales Assistant
NAYA KENYA
Nairobi, Nairobi Province, Kenya
01.2018 - 05.2021
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Organized promotional events to engage potential customers and generate new business opportunities.
Sales Representative Intern
Swissport International
Nairobi, Nairobi Province, Kenya
09.2017 - 12.2017
- Negotiated favorable terms with clients, securing contracts that maximized profit margins without compromising quality or delivery timelines.
- Delivered persuasive sales presentations to showcase product benefits and drive revenue growth.
- Contributed to meeting monthly sales targets by tracking progress and adjusting strategies as needed.
- Generated new business opportunities by attending industry events and networking with potential clients.
- Played an active role in weekly sales meetings, sharing insights on current deals, market trends, and competitive analysis.
- Streamlined internal processes for better efficiency, reducing time spent on administrative tasks while increasing focus on sales activities.
Education
Certificate in HRP -
CHRM
Nairobi, Nairobi Province, Kenya 05.2001 -
Bachelor of Commerce - Human Resources Management
Kabarak University
Nakuru, Nakuru District, Kenya 05.2001 -
Skills
Promotional sales events
Profile and revenue-generating strategies
Sales process engineering
Brand building
Sales Reporting
Objection handling
Performance Tracking
Sales Presentations
Competitor Analysis
Social selling
Timeline
Sales Officer
Excel Leadership Training Institute
01.2023 - Current
Sales Officer
NAYA KENYA
06.2021 - 05.2022
Sales Assistant
NAYA KENYA
01.2018 - 05.2021
Sales Representative Intern
Swissport International
09.2017 - 12.2017
Certificate in HRP -
CHRM
05.2001 -
Bachelor of Commerce - Human Resources Management
Kabarak University
05.2001 -