Laban Joash
Data Analyst/IT Specialist/Academic Researcher & Writer
Nairobi
Summary
Highly skilled IT and business management professional with a strong background in systems administration, quality assurance, market research, and customer support. Proficient in a wide range of technical and communication skills. Demonstrated ability to solve complex problems and deliver high-quality service. Seeking positions to leverage expertise in business management, quality assurance, and green economy initiatives.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Freelance and Remote Worker
Freelancer.com, Fiverr.com, Amazon.com, Upwork.com
06.2022 - Current
- Delivered high-quality IT support, writing, customer support, academic research, and market research services to a global client base
- Provided technical support and troubleshooting for clients' IT systems
- Created technical documentation, reports, and content for various clients
- Conducted comprehensive market and academic research projects, analyzing data and presenting findings
- Managed multiple projects simultaneously, ensuring timely and accurate delivery
System Administrator
Special Macro Security Limited
03.2020 - 04.2024
- Installed and maintained firewalls to secure hardware
- Monitored servers, responded to faults, and maintained system health
- Managed storage equipment and cloud-hosted servers
- Set up user accounts, permissions, and network policies
- Automated administrative tasks to improve efficiency
ICT Intern
Wakenya Pamoja SACCO
04.2016 - 08.2017
- Installed and configured computer hardware and software
- Monitored and maintained computer systems and networks
- Provided user support and troubleshooting for system issues
- Conducted electrical safety checks on equipment
ICT Intern
Kenya Achievas SACCO
05.2016 - 08.2016
- Provided ICT consultancy and maintenance services
- Assisted with front and back-office IT activities
- Supported the installation and maintenance of tech devices
Education
Certificate - Insights on Corporate Sustainability, CSR, and Communication
UNICAF
Bachelor - Business Information Technology
Murang’a University of Technology
Certified - Computer Packages
St. Anns College
Kenya Certificate - Secondary Education
Riambase Secondary School
Skills
Senior Researcher
Business Management
Virtual Assistant
Market Research
Business Data Analysis
Business Process Management
Academic writer/Copywriter
IT Customer Support
System Administration
Technical Troubleshooting
Communication Strategies
Network Security
Certification
Google Data Analyst
Timeline
Freelance and Remote Worker
Freelancer.com, Fiverr.com, Amazon.com, Upwork.com
06.2022 - Current
System Administrator
Special Macro Security Limited
03.2020 - 04.2024
ICT Intern
Kenya Achievas SACCO
05.2016 - 08.2016
ICT Intern
Wakenya Pamoja SACCO
04.2016 - 08.2017
Bachelor - Business Information Technology
Murang’a University of Technology
Certified - Computer Packages
St. Anns College
Kenya Certificate - Secondary Education
Riambase Secondary School
Certificate - Insights on Corporate Sustainability, CSR, and Communication
UNICAF