IAN KARANJA

Adept Senior IT Support Engineer with a proven track record at Generation Teach, I excel in optimizing network performance and enhancing security protocols, ensuring long-term organizational value. My expertise in cloud computing and mentoring junior staff has driven project success rates up, showcasing my ability to lead and innovate. Experienced [Type] Support Engineer familiar with user support and root cause analysis. Advanced knowledge of [Area] operations and dedication to see issues through to end. Works well in remote and desk-side environments. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Results-oriented [Type] Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Competent [Job Title] well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Skilled [Type] Support Engineer successful at using judgment and advanced technical acumen to make positive impact on [Area]. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in [Area of expertise]. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Collaborated with team of [Number] in the development of [Project name].
• Resolved product issue through consumer testing.
• Achieved [Result] through effectively helping with [Task].
• Documented and resolved [Issue] which led to [Results].
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Supervised team of [Number] staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved [Result] by completing [Task] with accuracy and efficiency.

• NO

• Licensed [Job Title] - [Timeframe]
• [Area of expertise] License - [Timeframe]
• Certified [Job Title], [Company Name] - [Timeframe]
• [Area of certification] Training - [Timeframe]
• [Area of certification], [Company Name] - [Timeframe]

WATCHING MOVIES/FOOTBALL.

I am a freelancer.