Open To Work
KYALO CHARLES
Nairobi
Summary
Project & Product Manager with expertise in app, website, and system development, IT support, digital marketing, and business analytics. Experienced in timely delivering projects, ensuring uptime guarantees, seamless integrations, and client success. Skilled in campaign management (Meta & Google Ads), content strategies, and data-driven decision-making using Power BI and Microsoft Excel. Adept at stakeholder engagement, Agile project delivery, and applying cybersecurity best practices to secure systems and protect data. Passionate about aligning technology, marketing, and analytics to drive measurable business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER
BRAINVERSE TECHNOLOGIES
03.2024 - Current
- Ensure ≥99% uptime with monitoring, alerts, and incident response playbooks.
- Lead UAT cycles: authored test cases, logical experience, load time and traffic handling.
- Directing cross-functional teams/ tribes (Frontend, Backend, QA, DevOps, Design) using Agile/Scrum. (Internal & Contractors)
- Coordinate client and user support across L1-L3 tickets, knowledgebase, and training.
- Scope custom systems - Business requirements analysis, solution architecting, SOWs, MVPs, and success metrics.
- Track budgets, burn rates, and manage variances with mitigation plans.
- Delivering secure integrations (Daraja, Twilio, Africa's Talking, PesaPal, iPay) and applied cybersecurity controls.
IT SUPPORT TECHNICIAN
HYFIX TECHNOLOGIES
01.2024 - Current
- Delivering technical support across hardware, software, and networks for various clients.
- Configure and maintain cPanel servers, DNS zones, and cloud hosting.
- Set up and troubleshoot camera systems and networking (CCTV, IP cameras, LAN/WAN)
- Conducting system updates, monitoring, and patching for security compliance.
- Implementing backup/recovery plans and training end-users in IT best practices.
IT & DIGITAL MARKETING LEAD
TRAVEL AGENCY
Nairobi
03.2023 - 12.2023
- Configured DNS, email servers, and cloud hosting environments.
- Managing cross development team to build a internal staff and client travel management system.
- Executed SEO strategies and managed Meta/Google Ads campaigns, boosting visibility and lead conversion.
- Designed marketing assets (graphics, banners, video content) and managed content scheduling across digital platforms.
- Social media management, driving engagement through strategy, analytics, and audience insights.
- Coordinated influencer relations and campaigns, improving brand visibility and customer acquisition.
- Set up and managed a production green room studio to support content creation and brand storytelling.
- Produced analytics reports in Power BI and Excel to measure ROI and optimize campaigns.
- Trained staff in system use, cybersecurity awareness, and IT best practices.
FREELANCE DIGITAL MARKETER
01.2021 - Current
- Design and execute targeted ad campaigns (digital + BTL + ATL)
- Deliver SEO-focused website audits and optimizations.
- Produce performance reports, aligning marketing spend with measurable growth.
- Designing marketing assets (graphics, banners, video content) and content scheduling across digital platforms.
- Social media management, driving engagement through strategy, analytics, and audience insights.
- Meta/Google Ads campaigns.
ICT TRAINER & TUTOR (PART-TIME)
Kitui
01.2018 - 01.2021
- Delivered ICT and cybersecurity literacy training under Kenya's Ministry of Education and TSC for NEMIS program.
- Taught MS Office (Excel, Word, PowerPoint), data analytics basics, and project-based ICT.
- Mentored learners on digital marketing and business IT tools.
Education
Bachelor of Science - Information Technology
01.2022
Kenya Certificate of Secondary Education - undefined
01.2017
Skills
- Project Management
- Product Management
- SLA Monitoring
- Uptime Monitoring
- Incident Response
- MTTR
- UAT Planning
- Test Cases
- Defect Triage
- Documentation
- Agile
- Scrum
- Kanban
- Jira
- Trello
- Asana
- Cross-Functional Team Leadership
- Custom Systems Scoping
- BRDs
- SOWs
- MVP Roadmaps
- Project Budgets
- Resource Estimation
- IT Support
- System Administration
- Hardware Troubleshooting
- Software Troubleshooting
- Networking
- Security
- CPanel Management
- DNS Zones Management
- Email Configurations
- Server Configurations
- Cloud Hosting
- DigitalOcean
- AWS
- Camera Setup
- Networking Configurations
- CCTV
- IP cameras
- Routine Maintenance
- Patching
- Antivirus
- Monitoring
- Data Backup
- Data Recovery
- Compliance Protocols
- IT Documentation
- End-User Training
- Cybersecurity
- Risk Management
- Digital Forensics
- Threat Detection
- Vulnerability Assessments
- Penetration Testing
- SIEM
- IT Security Audits
- Risk Controls
- Compliance Reviews
- ISO 27001
- NIST
- GDPR Alignment
- Policy Development
- Data Security
- Data Privacy
- Encryption
- Access Controls
- Digital Marketing
- SEO
- BTL Marketing Campaigns
- Meta Ads
- Google Ads
- Campaign Optimization
- Content Design
- Adobe Suite
- Canva
- Social Media Management
- Social Media Analytics
- Google Analytics
- Reporting
Certification
- Meta Certified Digital Marketing Associate
- Certified Security Analyst- CyberShujaa
- Certified Ethical Hacker- CyberShujaa
- Digital Forensics Masterclass- Udemy
- Agile Project Management Masterclass- Allison
- Kubernetes Foundations Masterclass- Linux Foundation/ Andela
Work Preference
Location Preference
HybridTimeline
PROJECT MANAGER - BRAINVERSE TECHNOLOGIES
03.2024 - Current
IT SUPPORT TECHNICIAN - HYFIX TECHNOLOGIES
01.2024 - Current
IT & DIGITAL MARKETING LEAD - TRAVEL AGENCY
03.2023 - 12.2023
FREELANCE DIGITAL MARKETER -
01.2021 - Current
ICT TRAINER & TUTOR (PART-TIME) -
01.2018 - 01.2021
MASINDE MULIRO UNIVERSITY OF SCIENCE & TECHNOLOGY - Bachelor of Science, Information Technology
MATINYANI SECONDARY - Kenya Certificate of Secondary Education,