Kristian Mawanda
Nairobi,Nairobi Province
Summary
Experienced IT professional with a strong background in strategic IT planning, IT service transitioning, and network maintenance proficiency. Demonstrates advanced networking concepts, attention to cybersecurity protocols, and efficient time management. Skilled in hardware repair and upgrades, software installation and configuration, and technological troubleshooting. Expertise in email system set-up, mobile device support, data backup, and desktop support. Known for resilience under stress, crisis handling and recovery capabilities, patience with end users, and coding capabilities. Career goal: to leverage extensive technical skills to enhance organisational IT infrastructure and security.
Overview
3
3
Languages
4
4
years of post-secondary education
Work history
IT technician
it was attachment Supervisor Boygene
Nairobi, Nairobi Province
06.2025 - 09.2025
- Assisted end-users to enhance their understanding of software applications.
- Installed operating systems and applications, maintaining a high level of reliability.
- Implemented new software systems smoothly without hampering productivity levels.
- Improved system performance with regular maintenance and updates.
- Provided IT support to staff members, improving overall operational efficiency.
- Resolved critical system bugs ensuring minimal disruption to work flow.
- Facilitated training sessions on new technology implementation bringing about user competency.
- Ensured data security through the implementation of robust backup procedures.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Upgraded company hardware infrastructure leading to enhanced performance.
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Documented repairs in log book to maintain accurate records.
Education
Bachelor of Business and Information Technology - Business and Information Technology
KCA
Nairobi, Kenya 09.2022 - 04.2026
Skills
- Strategic it planning
- IT service transitioning
- Efficient time management
- Attention to cybersecurity protocols
- Network maintenance proficiency
- Advanced networking concepts
- Resilience under stress
- Hardware repair and upgrades
- Knowledge of operating systems
- Crisis handling and recovery
- Software installation and configuration
- Technological troubleshooting
- Email system set-up experience
- Mobile device support
- Data backup expertise
- Patience with end users
- Coding capabilities
- Desktop support expertise
Languages
English
Intermediate
Swahili
Intermediate
Spanish
Beginner
Affiliations
- Swimming
- Basketball
- Skating
Timeline
IT technician
it was attachment Supervisor Boygene
06.2025 - 09.2025
Bachelor of Business and Information Technology - Business and Information Technology
KCA
09.2022 - 04.2026