KRENFORD SAMSON
NAIROBI
Summary
Highly experienced and dedicated, with 2 years of valuable experience in the hospitality industry. Passionate about delivering exceptional customer service and ensuring guest satisfaction. Thrives in fast paced environments, with a meticulous and detail oriented approach to conducting service sequence for maximum guest satisfaction and optimum experience.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Friendly Bartender with exceptional mixology and beverage skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Bartender/ Mixologist
Jamlok Sports Club
NAIROBI, KITENGELA
02.2025 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared classic, modern, and unique cocktails for each customer.
- Input orders into system at point of sale and created guest checks.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
Supervisor
Su Cakes Dusty Grill
Kitengela
11.2024 - 01.2025
- Provided efficient and friendly service in a busy dining environment, consistently achieving a 95% customer satisfaction rate.
- Collaborated with the management to introduce a new reservation system, reducing customer wait time by 25%.
- Oversaw daily operation of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflict among team members ensuring smooth workflow increasing productivity.
- Conducted performance evaluations for staff members identifying areas of improvement and guiding professional development plans.
- Streamlined inventory management processes, leading to more organized and efficient stock handling practices.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Senior Waiter
Su Cakes Dusty Grill
Kitengela
01.2024 - 11.2024
- Trained and mentored 9 wait staff, improving service quality and reducing onboarding time by 30%.
- Contributed to increased revenue by upselling items and promoting daily specials effectively.
- Displayed enthusiasm and promoted excellent service to customers successfully increasing referrals and walk in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bachelor of Science - Chemical Engineering
Kisii University
01-2024
High School - undefined
Nyang'ori Boys High School
01-2018
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Certification
- Food Handlers Certificate
- Diageo Bar Academy
Languages
German
Professional Working
Interests
A 24-year-old hospitality professional and innovative Mixologist focused on the precise execution of both classic and contemporary beverage programs Driven by an interest in health and wellness, I champion the Mindful Drinking movement by expertly developing high-flavor, low- and non-alcoholic (No-ABV) cocktails I emphasize the use of functional ingredients like house-made ferments, fresh-pressed juices, tinctures to ensure complexity, quality, and guest wellbeing
HOBBIES
In my free time I like exploring the diverse culinary culture in Kenya., Making cocktails and mocktails., Travelling and creating content.
TRAINING
- Wine and Beverage Pairing Courses from Diageo Bar Academy.
- Customer Service and Complaint Handling Training.
- First aid and CPR training.
QUALIFICATIONS
- Comprehensive menu knowledge
- POS Software Proficiency
- Service Sequence Excellence
- Effective Communication
- Financial Accountability
- Efficient Order Processing
- Simultaneous Order Processing
- Cross Functional Collaboration
Crafting cockail recipes and beverages
Detail-oriented Bartender and Mixologist specializing in high-volume, quality beverage service. I ensure every dispense is accurate and efficient. My creativity is applied through developing unique, balanced cocktails using proprietary ingredients and advanced preparation methods, elevating the guest experience and driving bar profitability.
Timeline
Bartender/ Mixologist
Jamlok Sports Club
02.2025 - Current
Supervisor
Su Cakes Dusty Grill
11.2024 - 01.2025
Senior Waiter
Su Cakes Dusty Grill
01.2024 - 11.2024
High School - undefined
Nyang'ori Boys High School
Bachelor of Science - Chemical Engineering
Kisii University