Silas Ouma
Salesman
Nairobi ,Nairobi
Summary
Certificates from hipora business solutions
Certificates in cash handling and process
15yrs working in the giant supermarket
3 yrs in online marketing and sales
2 yrs working as a security officer
Overview
20
20
years of professional experience
3
3
Language
Work History
Salesperson
Securex Agencies Ltd
05.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Online Personal Shopper
Aim Global Logistics
Nairobi , Kenya
03.2021 - 07.2023
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
Shop Assistant/Administrator
Tusker mattresses Ltd
Nairobi , Kenya
02.2005 - 12.2020
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Skills
Customer care services
Security personnel
Cash handling and management
Sales and marketing
Product and services knowledge
Risk management/loss control
Complaint handling
Sales presentations
Networking
Business development
Up-selling
Prospecting skills
Objection handling
Prospecting
Referral marketing
Consultative selling
Lead conversion strategies
Timeline
Salesperson
Securex Agencies Ltd
05.2023 - Current
Online Personal Shopper
Aim Global Logistics
03.2021 - 07.2023
Shop Assistant/Administrator
Tusker mattresses Ltd
02.2005 - 12.2020