Magdalene Koki Muthoka
Nairobi
Summary
I am a seasoned all-round professional with tangible results having worked in senior management roles in various industries both private and public sector. Specifically, I have extensive experience in Corporate Governance & Leadership; Human Resources management; industrial relations and management of union; Facilities & fleet administration; Financial Management; Strategy development & Implementation; Pension & other employee benefits management, Change Management & transformation; Training and development; Coaching & Mentorship for succession planning; teaching Human Resource, Change management, Leadership, Strategy and General Management courses; and supervising Bachelors, Master’s and PhD. Students to undertake their industry placement, research & thesis for conferment of degrees.
Professional manager with proven expertise in strategic planning, operational efficiency, and leadership. Skilled in team collaboration, driving results, and adapting to changing needs. Strong abilities in project management, financial oversight, and stakeholder communication. Known for reliability and fostering high-performance work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Tala Academy Secondary School
- Worked during University Long Breaks as School Teacher at Tala Academy Teaching Business Studies, Mathematics and CRE; Research Assistant, Data Tabulation Clerk, Sales Promotion Agent - Johnson & Johnson and Packaging Stores Clerk and in various organizations.
Chief Manager, Human Resource & Administration
New Kenya Co-operative Creameries
03.2011 - 12.2023
- The job entails performing broad range of roles as follows:
- Corporate Strategy development, coordination and implementation
- Performance Contracting & Management
- Human resource strategy and other instruments development and implementation
- Security & Facilities Management
- Industrial Relations Management
- Compensation reward and benefits formulation and management
- Staff welfare management, health & Safety management
- Talent acquisition, development & management
- General Administration
- Budgeting & Cost management for the Human Resource & Administration department
- Organizational development & reorganization
- Management of outsourced services
- Board reporting, Corporate governance & Board development.
- Records management
- It is in fast moving consumer goods (FMCG), processing and marketing milk and milk products. The business process of New Kenya Co-operative Creameries Ltd encompasses receiving of raw milk from farmers, processing it into various milk products and marketing and selling the products for the benefit of the company shareholders. The product range encompasses a wide range of premium products such as fresh milk, cheese, long life milk, fermented milk, yoghurt, ghee and powdered milk both whole and skimmed variants. New KCC products are of guaranteed quality and taste, perfected over time. All our products are made to the highest international standards. New KCC is ISO 9001:2015 accredited. New KCC is a State corporation in the dairy industry in Kenya employing over 2,000 employees with factories and milk collection plants spread over the larger Rift valley and Central Province and Sales depots in all cities and municipalities in Kenya.
- Key Achievements:
- Reviewed HR instruments in line with Public Service Commission guidelines with the help of SCAC
- Prepared and negotiated Performance Contract for over 5 years on Behalf of New KCC with the parent ministry that recorded improved performance from POOR to GOOD
- Over the 13 years at New KCC, I lead a team of both Management & Union (KUCFAN) in negotiated 2 & 4 year CBAs which were more progressing emphasizing on non-monetary clauses that saw less aggression on union demands, improved productivity and harmonious industrial relations which New KCC will enjoy for a very long time.
- Lead review of corporate Strategic Plan for New KCC for over five years resulting into improved sales revenue from Kshs. 5.6B in 2012 to 9.4B in 2017
- Organized a motivational speech for all new KCC staff that brought about change in attitudes and team-work.
- Successfully presented and negotiated for Board approval a Job Evaluation report that had been shelved for over 3 years and implemented without a hitch. This led to New KCC being re-categorized by SCAC from grade 7C to 7A.
- Successfully re-organized human capital and reduced annual wage bill by Kshs.7Million per annum
- Developed and implemented a culture transformation program that reduced unhealthy departmental competition and fostered collaboration among employees.
- Developed an employee handbook and reviewed all HR policies and procedures in line with ISO 9001:2008 standard.
- Reviewed and simplified ways of work that ensured non-HR management team understood and executed human resource roles in their units seamlessly.
- Successfully negotiated CBA with KUCFAN thereby averting a strike during a time when most of the staff in state corporations went on strike averting loss of production of over 400,000 litres of milk per day
Human Resource Officer
The Mater Hospital
11.2006 - 02.2011
- Recruited to deputize the Head of Human Resource and advice on Human Resource policies and ensure that the Human Resource function provides the support required to implement these policies and to ensure all human resource processes are in place and adhered to for effectiveness.
- A private healthcare institution in Kenya committed to deliver timely and compassionate medical services to patients and their families to the highest possible standard through the provision of qualified staff, the most appropriate equipment and staff training programs. The hospital also seeks to contain its cost of operation such that the cost of medical care charged to patients remain as low and affordable as possible to as many patients as possible and such that the viability of the hospital, employment and investment are maintained in line with the ethos of the Sisters of Mercy Kenya. A leading healthcare institution employing over 600 professionals.
- Key achievements
- Reviewed all human resource and administration policies, procedures and working forms in line with ISO 9001:2008
- Developed and implemented a change management program in 2007 resulting to improved occupancy levels from 40% to 80% by 2011
- Executed a rightsizing exercise that saw a lean and efficient establishment with no legal issues
- Steered a Job Evaluation Exercise as the Lead, trained JE panel and developed a salary structure for the hospital
- As the lead negotiator, negotiated two, 2-year collective bargaining agreement with the union (KUDHEIHA) on behalf of the management
- Outsourced medical cover that reduced staff medical costs by 5 million per year.
- Trained 3- HR staff on competency-based recruitment techniques and best practices that contributed to sound hiring decisions
- Conducted a salary survey for clinical staff that led to formulation of a salary structure based on industry benchmarks. This helped in employee retention, reducing turnover rates from 11% to 4% per annum.
- Developed an incentive pay for Nursing staff to take care of shift change-over time overlap and motivate staff to reduce turnaround time for patients
Human Resource Manager
Magana Flowers Kenya Limited
06.2003 - 10.2006
- Recruited to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Steering Flower label certification to gain access to flower markets in Europe and compliance with ILO regulations.
- A privately-owned horticultural firm committed to efficiently and consistently providing customers with the highest quality flowers with regard to sensitive customer needs, changing tastes and times. The firm accomplishes this through caring for her most important asset, her employees, their families, health, housing and welfare in general continuously maintaining, protecting and improving her environment consistently with sustainable development for current and future generations. A leading floriculture firm employing 550 employees.
- Key achievements
- Started HR department from scratch
- Restructuring and rightsizing by 23%
- Development performance management & reward tools
- Started Internal HR Audit department and trained 5-member management team on social auditing.
- Devised creative and cost-effective incentive and morale-boosting programs (including special events and a production bonus scheme) that increased employee satisfaction and productivity.
- Saved company thousands of dollars every month by reducing reliance on employment agencies.
- Developed and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
- Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
- Started a HIV workplace program that saw 80% of employees volunteering to be tested and those found infected put on an ART program. The funding for the program was sought from IFC
- Started works committee and women workers’ committee that collectively handled workers issues amicable creating a conducive working environment.
Human Resource Manager & Executive Assistant to the MD
Hashi Empex Limited (Now Hashi Energy)
06.2002 - 05.2003
- Recruited to start up Human resource and administration department and streamline the fuel ordering and invoicing process; and preparing business reports and plans for the executive management in liaison with the financial controller and depot managers. In addition, I doubled as the personal assistant to the Managing Director.
- A privately-owned leading exporter of refined petroleum products in East and Central African region.
- Key achievements
- Startup of a HR and administration department
- Prepared a business plan and presentation to a financial which resulted into a $4 million funding.
- Developed daily reporting formats that resulted to minimal stock outs and loading as per customer requirements
- Developed tools for stock monitoring hence reducing loss of stocks.
- Maintained MDs Dairy and ensured no commitment was missed
Personnel, Administration and Purchase Manager
Red Lands Roses Limited
11.2001 - 05.2002
- Managing human resources, administration and supply chain department in accordance with ILO and local laws.
- Private, foreign owned leading exporter of cut flowers to the European market. Red Lands Roses strives to deliver a natural product with true value through a leading team that consistently and ethically grows and supplies the highest quality of cut flowers using the latest and most effective environmentally friendly technologies.
- Key Results areas
- Developing, reviewing and implementing Company strategies, policies and standards
- Staff recruitment, employment contracts, Job description, Performance appraisal, staff development & training
- Payroll administration, annual leave management, absence, sick leave local & international leave management
- Discipline, grievances, industrial conflicts, co-ordination with lawyers and collective bargaining agreement.
- Co-operative, welfare society, welfare assets and Max Havelaar Committee
- Implementing and co-coordinating of international and national standards and audit follow up
- Employee records, data base and company physical & computer filing.
- Purchase, maintenance of company vehicles and other assets, contractors and staff transport
- Safety, security, office administration
- Ensure proper cleaning of all offices and of the premises in co-ordination with the Management
- Other Management duties
- Key achievements
- Prepared medical policy document including HIV aid policy at the workplace based on FKE guidelines
- Prepared a constitution for Max Havelaar welfare society and computerized the Welfare accounts
Payroll Accountant
British American Insurance Kenya Limited
09.1999 - 10.2001
- Promoted from Accounts Assistant 1997-1999
- British-American Insurance Company Kenya Limited (BRITAM) is part of the British-American Group of Companies, a leading multi-national financial services company. Since its inception in 1965, Britak has enjoyed tremendous growth, constantly diversifying its business over the years to provide better service for its customers. With a humble beginning, Britak is today among the leading Kenyan insurance companies with branches in all the major towns in Kenya.
- Key Results areas
- Processing of all classes of payroll- Executive, Salaried, Field staff, Pensioners, Casuals, and Contract payroll and ensuring prompt and correct payment to different employee banks through SFI.
- Advising IT department on changing needs of the payroll section
- Preparing statutory returns as necessary and registering employees to these bodies (NHIF, KRA, NSSF)
- Advising Investment department on staff loan decisions
- Preparing final dues for retiring employees
- Maintaining a complete personnel database, maintaining staff leaves schedules and medical reimbursement scheme.
- Analyzing payroll expense accounts and reconciling all payroll related GL accounts
- Training other users of Human resource management system
- Analyzing and capturing commissions payable to field staff
- Preparation of Payroll journal and posting it to the SunGL
- Key achievements
- Computerizing payroll system and paying staff through bank transfer (SFI)
- Setting up payroll codes and journal ledger accounts for general ledger interface
- Reconciling payroll control account to the GL on a monthly basis
Education
Certified Public Accountant Professional - CPA (K)
Nairobi, Kenya01.2025
Certified Trustees Development Program of Kenya - TPDK
College of Insurance
Nairobi, Kenya01.2021
Certified Human Resource Practitioner - CHRPK
College of Human Resource Management
Nairobi, Kenya01.2020
Doctor of Philosophy - Human Resource Management
Jomo Kenyatta University of Agri. & Technology
Nairobi, Kenya01.2016
Master of Science - Human Resource Management
Jomo Kenyatta University of Agri. & Technology
Nairobi, Kenya01.2010
Diploma - Human Resource Management
Kenya Institute of Management
Nairobi, Kenya01.2001
Bachelor of Commerce - Commerce-Accounting
University of Nairobi
Nairobi, Kenya01.1997
Skills
- Corporate Strategy formulation, implementation and evaluation
- Budget Management
- Corporate Performance Contracting
- Board reports and Presentation
- Employee Relations & Collective bargaining
- Dispute Resolution
- Total reward Management & Administration
- Job evaluation & salary structuring
- Contract Management & Archiving
- HR Department Startup
- Financial Management
- Organizational development & restructuring
- Orientation & On-Boarding
- Training & Development
- HR Policies & Procedures
- Employment Law
- HRIS Technologies
- Resourcing & Retention
- Employee records management
- Mentorship & Coaching
- Staff welfare Management
References
- Kipkirui, Langat, Former Managing Director New KCC, lka.langat@gmail.com, +254722708129, Nairobi, Kenya, 30131-00100
- Simon, Indimuli Muyumba, Secretary/CEO, State Corporation Advisory Committee, sindimuli@yahoo.com, +254722570175, Nairobi, Kenya, 42145-00100
- Maria S., Ngui, Chief Executive Officer, Mater Hospital, Mariasyoakau@yahoo.com, Maria@materkenya.com, +254722400208, Nairobi, Kenya, 30325-00100
- Andrew, Massee, Senior Employee Relations Manager, Kenya Federation of Employers, Amasese@fke-kenya.org, +712530859, Nairobi, Kenya, 48311-00100
Affiliations
- Full Member of Institute of Human Resource Management (IHRM)
- Certified Human Resource Practitioner (CHRP-K)
- Associate Member of Kenya Institute of Management (AKIM)
- Associate member of ICPAK
Certification
- 9th – 13th June, 2025 Global Investment Opportunities Conference: Trends in Pension Fund Management: Embracing International Best Practices, Radisson Blu Hotel, Dubai Waterfront
- 12-15th March 2024 – 39th African Corporate Governance Conference, Advantage Training, Cape Town, South Africa
- 4th -8th October 2023 Beyond Borders, Navigating the path to excellence for sustainable financial future – Enwealth Financial Services, Istanbul Turkey
- 10th – 14th October 2022 - Africa HR Leadership Consortium Conference, New York, USA Edition by ABMC International Limited, Talent Management Institute & Global Academy for Finance & Management, New York City, USA.
- 16th-20th May 2022 - The Portfolio of the Future, Unlocking possibilities of alternative investments – Cape Town, South Africa
- 2nd -5th November 2021- Secure the Talent Seize the future, CHRM, 2021
- October 2019 - Corporate Governance in Public Sector – Kenya School of Government
- 15th -18th October 2019 - Anticipating the future of work in Contemporary HR Practices – IHRM Congress
- 19th -21st November 2019- The 2nd Annual women in Leadership conference: women Rising, the unseen opportunities and barriers – Kenya institute of Management
- 9th -13th February 2015 – Performance Contract sensitization workshop – Ministry of Industrialization & Enterprise Development
- 10th -13th June 2014 - Organizational Excellence, Strategies for exceptional performance Conference – Kenya Institute of management
- 28th -30th April 2014 – Executive Certificate in Primal Leadership for Organizational Performance & Transformation- Management University of Africa
- 19th -21stJune 2013 - The Culture of Transformational & Innovative Leadership – Kenya Institute of Management
- September 2009 – Transforming our Culture, EDGE Consult Limited
- 15th -16th May 2008 - Team Building & Customer Care Programme, Outward Bound Trust Kenya
- 16th November 2006 – 31st January 2007- A job evaluation process involving job analysis, writing job descriptions & assessment of values to positions – Federation of Kenya Employers
- 6th-7th March 2006 – Managing Gender relations at the workplace – EMCS, Kenya
- 24th -25th September 2001 Payroll Administration course, EMCS, Kenya
- 2nd September- 15th November 1996, Computer application to data Management – Atom Style Computer Application
Timeline
Chief Manager, Human Resource & Administration
New Kenya Co-operative Creameries
03.2011 - 12.2023
Human Resource Officer
The Mater Hospital
11.2006 - 02.2011
Human Resource Manager
Magana Flowers Kenya Limited
06.2003 - 10.2006
Human Resource Manager & Executive Assistant to the MD
Hashi Empex Limited (Now Hashi Energy)
06.2002 - 05.2003
Personnel, Administration and Purchase Manager
Red Lands Roses Limited
11.2001 - 05.2002
Payroll Accountant
British American Insurance Kenya Limited
09.1999 - 10.2001
Tala Academy Secondary School
Certified Trustees Development Program of Kenya - TPDK
College of Insurance
Certified Human Resource Practitioner - CHRPK
College of Human Resource Management
Doctor of Philosophy - Human Resource Management
Jomo Kenyatta University of Agri. & Technology
Master of Science - Human Resource Management
Jomo Kenyatta University of Agri. & Technology
Diploma - Human Resource Management
Kenya Institute of Management
Bachelor of Commerce - Commerce-Accounting
University of Nairobi
Certified Public Accountant Professional - CPA (K)
OTHER RESPONSIBILITIES
- Member of the Governing Council, The Mater Hospital (Voluntary)
- Chairperson of Pension Scheme – Kenya Hospital Association